Denise De los santos
Orlando
Summary
Bringing warm, friendly demeanor and excellent communication skills. Possesses extensive wine knowledge and familiar with craft bees. Great mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
The Winery and Tasting Room by Brewlando
10.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of craft beer, wine and spirits to make informed recommendations to customers.
Bartender
SSP America
11.2013 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Bartender
Resort World New York Casino
11.2011 - 08.2013
- Efficiently handled cash transactions using POS system while accurately managing tabs for multiple customers simultaneously
- Developed strong relationships with regular customers by remembering their preferences and providing personalized service
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Bartender
Belmont Stakes Race tracks
03.2009 - 10.2011
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Efficiently handled cash transactions and accurately processed payments using POS system
Education
Entrepreneurial Studies
Women’s Development Enterprise Center
Brooklyn, NY09.2013
GED -
Bushwick outreach
Brooklyn, NY07.1996
Skills
- Customer Service Experience
- Experienced in POS and Spot on systems
- Professional cash handling skills
- Extensive wine knowledge
- Experience with Craft Beers
- Customer Engagement Skills
- Professional Cash Handling
- Sales Upselling
Certification
Entrepreneur Studies
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bartender
The Winery and Tasting Room by Brewlando
10.2024 - Current
Bartender
SSP America
11.2013 - Current
Bartender
Resort World New York Casino
11.2011 - 08.2013
Bartender
Belmont Stakes Race tracks
03.2009 - 10.2011
GED -
Bushwick outreach
Entrepreneur Studies
Entrepreneurial Studies
Women’s Development Enterprise Center
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