Denise Delware
Cedar Park
Summary
Proficient research coordinator with a proven track record in evaluating compliance and authenticity of licensing applications. Strong problem-solving abilities and attention to detail contribute to enhanced quality assurance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Research Coordinator
Texas Department of Motor Vehicles
Austin, TX
11.2025 - Current
- Performed thorough research on applicant backgrounds using criminal history databases and public records.
- Engaged with police departments, district clerks, and county clerks to obtain crucial court documentation.
- Utilized resources such as LexisNexis to gather relevant information efficiently.
- Authenticated mitigating documents from applicants, ensuring responses addressed any concerns.
- Coordinated with landlords and municipal officials to verify external licensure documents' legitimacy.
- Analyzed licensing-related statutes to ensure compliance with regulatory requirements, identifying issues requiring additional investigation.
- Performed data entry of license applications, fees, and related documents into the licensing management system, ensuring
accuracy and data integrity. - Generated and sent detailed deficiency notices for incomplete or non-compliant applications, tracks responses and
updates application status accordingly. - Corresponded with applicants and licensees to clarify findings from initial and pre-approval reviews and guide them through
resolution steps. - Coordinated research reports/findings with Background & Fraud staff, Licensing staff, and MVD management to ensure a
collaborative and efficient approach in completing eligibility reviews. - Approved and issued licenses once all program requirements had been satisfied.
Quality Assurance Specialist
Texas Department of Motor Vehicles
Austin, TX
05.2023 - 11.2025
- Conducted advanced quality assurance activities for Texas Department of Motor Vehicles licensing unit. Assessed applications for compliance, accuracy, and signs of fraud.
- Strengthened dealer licensing process integrity by ensuring thorough application evaluations.
- Partnered with background & fraud team to improve overall quality assurance protocols.
- Focused on identifying fraud, potential affiliations, prior disciplinary actions, and other compliance concerns.
- Assisted with developing and administering internal quality assurance protocols and evaluating findings.
- Collaborated with Leads, Licensing Specialists and Background Analysts to ensure adequate review.
Licensing Specialist
Texas Department of Motor Vehicles
Austin, TX
09.2020 - 05.2023
- Reviewed and processed various GDN license and salvage applications for compliance.
- Ensured accuracy of applications and supporting documents upon receipt.
- Issued detailed deficiency letters when applications failed to meet necessary standards.
- Coordinated with leadership for additional reviews when required.
- Requested site visit assessments and initiated program cases as appropriate.
- Approved licenses when all Texas Administrative Code requirements were satisfied.
Customer Service Representative
Texas Department of Motor Vehicles
Austin, TX
07.2016 - 08.2020
- Delivered one-touch customer service by responding to inquiries regarding TXDMV policies and regulations.
- Prepared and edited correspondence, emails, and reports for public and agency stakeholders.
- Engaged in high-volume communications with the public via telephone and email in call center environment.
- Resolved complex issues through effective follow-up and problem-solving strategies.
- Maintained expertise in TXDMV laws and utilized resources to ensure accurate customer inquiry resolutions.
- Collaborated with agency divisions to deliver essential information and services to customers.
- Retrieved and verified vehicle dealer information from databases against applications and original documents.
- Supported new hire training and provided assistance during peak call times.
Education
High School Diploma -
Leander High School
Leander, TXSkills
- Strong written and verbal communication
- Efficient time management and prioritization
- Strong attention to detail
- Data evaluation
- Proficient problem-solving
- Confidential data protection compliance
- Knowledge of licensing and regulatory processes
Timeline
Research Coordinator
Texas Department of Motor Vehicles
11.2025 - Current
Quality Assurance Specialist
Texas Department of Motor Vehicles
05.2023 - 11.2025
Licensing Specialist
Texas Department of Motor Vehicles
09.2020 - 05.2023
Customer Service Representative
Texas Department of Motor Vehicles
07.2016 - 08.2020
High School Diploma -
Leander High School