DENISE D. MACK
Dayton,Ohio
Summary
FAA Certified Flight Attendant with extensive Part 121 airline experience and ramp operations knowledge. Skilled in cabin safety, VIP passenger service, ground operations, and FAA compliance. Known for professionalism, discretion, and delivering exceptional passenger experiences in high-volume and corporate aviation environments. Seeking to transition to Part 135 corporate/charter operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Wisconsin Airlines
Dayton, OH
01.2024 - 01.2025
- Ensured passenger safety and FAA compliance during commercial flights
- Conducted pre-flight cabin inspections and verified emergency equipment
- Delivered professional in-flight service while maintaining a calm cabin environment
- Anticipated passenger needs, resolving issues with discretion and professionalism
Customer Service / Ramp Agent
Envoy Airlines
Hebron, KY
01.2019 - 01.2020
- Performed ramp operations including baggage and cargo handling
- Operated ground service equipment in compliance with aviation safety procedures
- Coordinated with flight crews and gate agents for on-time departures
- Assisted passengers with inquiries and support in a fast-paced environment
Ramp Agent | Ticket Counter | Gate Agent
AirTran Airways
Dayton, OH
01.1998 - 01.2000
- Supported airline operations at ramp, ticket counter, and gate
- Assisted passengers with check-in, boarding, and ticketing
- Loaded and unloaded baggage while maintaining strict ramp safety procedures
- Coordinated boarding and departures with flight crews and gate personnel
Education
College Preparatory Studies - undefined
Seton Academy
South Holland, IllinoisSkills
- Passenger Safety & Cabin Operations
- FAA Compliance & Emergency Procedures
- Cabin Preparation & Pre-Flight Inspections
- VIP & Charter Passenger Service
- Ramp Operations & Aircraft Handling
- Ticket Counter & Gate Coordination
- Conflict Resolution & Passenger Relations
- Crew Coordination & Communication
Certification
FAA Certified Flight Attendant - Part 121
Timeline
Flight Attendant
Air Wisconsin Airlines
01.2024 - 01.2025
Customer Service / Ramp Agent
Envoy Airlines
01.2019 - 01.2020
Ramp Agent | Ticket Counter | Gate Agent
AirTran Airways
01.1998 - 01.2000
College Preparatory Studies - undefined
Seton Academy