Denise Duchan
Bernville,PA
Summary
Nursing leader with proven expertise in clinical management and quality assurance. Successfully implemented innovative patient care protocols, resulting in enhanced service quality and improved staff performance. Experienced in facilitating shared governance committees to drive organizational improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Nurse Manager
Tower Health Medical Group
West Reading, PA
08.2021 - 11.2025
- Established quality assurance initiatives to enhance healthcare delivery standards.
- Coordinated patient care activities to ensure timely interventions across departments.
- Monitored compliance with healthcare regulations to uphold quality patient care.
- Implemented new patient care protocols to elevate safety and service quality.
- Conducted regular performance evaluations to identify staff development needs.
- Streamlined onboarding processes for nursing staff to boost efficiency.
- Facilitated shared governance committees to promote best practices in clinical nursing management.
Clinical Team Lead-Triage
Tower Health Medical Group
West Reading, Pa
08.2020 - 08.2021
- Gathered patient history and symptoms to assess medical complaints during incoming calls.
- Analyzed symptoms according to established protocols to evaluate patient acuity.
- Maintained professional conduct in alignment with triage nursing care guidelines.
- Utilized evidence-based practice guidelines for care recommendations provided over the phone.
- Collaborated effectively with a diverse team to achieve organizational goals.
- Piloted and implemented Health Catalyst prescription EMR protocols to standardize evidence-based practices across organization.
Clinical Team Lead-Primary Care
Tower Health Medical Group
Bernville, PA
05.2003 - 08.2020
- Supervised clinical staff, overseeing orientation, training, and professional development.
- Evaluated patients to assess care needs and directed implementation of treatment plans.
- Maintained accurate client progress documentation within Electronic Health Record system.
- Coordinated weekly work schedules for department personnel to ensure optimal coverage.
- Participated in quality improvement initiatives to enhance client outcomes at facility.
- Ensured strict adherence to safety protocols throughout the facility.
Education
Bachelor of Science in Nursing - Nursing
Chamberlain University
Chicago, IL08-2023
Associate Degree in Nursing - Nursing
Reading Area Community College
Reading, Pennsylvania, PA05-2003
Medical Assistant - Medical Assistant
Berks Technical Institute
Wyomissing, PA01-1992
Skills
- Performance evaluation and improvement
- Regulatory compliance
- Process enhancement
- Leadership development and clinical leadership
- Staff education and training
- Time management
- Adaptability and flexibility
Certification
Ambulatory Care Nurse Certified
Timeline
Clinical Nurse Manager
Tower Health Medical Group
08.2021 - 11.2025
Clinical Team Lead-Triage
Tower Health Medical Group
08.2020 - 08.2021
Clinical Team Lead-Primary Care
Tower Health Medical Group
05.2003 - 08.2020
Bachelor of Science in Nursing - Nursing
Chamberlain University
Associate Degree in Nursing - Nursing
Reading Area Community College
Medical Assistant - Medical Assistant
Berks Technical Institute