Denise Dudley
Senior Account Executive
Cincinnati,OH
Summary
Professional with comprehensive experience in account management. Skilled in developing client relationships, driving revenue growth, and executing strategic sales plans. Known for strong focus on team collaboration and adaptability. Proven ability to deliver results through effective negotiation, communication, and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Business Office Assistant
Wolf Machine | Best & Donovan
Cincinnati, OH
12.2022 - 12.2024
- Provided support to senior management ensuring efficient operation of the office, production and manufacturing.
- Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
- Reviewed documents such as contracts, agreements and invoices thoroughly before submission ensuring accuracy and completeness thus minimizing errors.
- Collaborated with cross-functional teams on projects to ensure timely completion and alignment with company objectives.
Client Manager - State and Local Government
LexisNexis
Remote
09.2021 - 05.2022
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Contract Negotiation – drafted and negotiated contracts to meet customers’ needs while maintaining profitability for the company.
- Generated over $800,000 in new revenue within $5M sales territory.
Territory Account Executive
United Parcel Service
Southern Ohio, OH
01.2014 - 02.2019
- Developed territory-specific sales strategies to target high-potential accounts and drive sustainable growth.
- Delivered persuasive sales presentations that highlighted product features, benefits, and value proposition, resulting in increased deal closures.
- Developed proposals tailored to individual client needs, effectively demonstrating the value of products and services offered by the company.
- Streamlined internal processes to maximize efficiency in lead generation and follow-up activities for more successful outcomes in closing deals.
- Managed a diverse portfolio of accounts, consistently exceeding sales targets while maintaining strong profit margins.
- Directed daily account management for continuous new business and revenue development within $50M sales territory.
- Revenue Goals – Successfully attained 100% of plan in annual revenue goals 2014-2018.
- Client Success – Proactive in streamlining client's supply chain to uncover and win $1.SM from competitor.
- Recognition – Recipient of 2018 World of Champions Bronze Award and 2017 World of Champions Silver Award.
Senior Account Executive
United Parcel Service
Cincinnati and Dayton, OH
01.2001 - 01.2013
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Led research and analysis of customer supply chain needs to identify solutions that support competitive market.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Primary account executive focused on sales penetration and customer retention for top-tier customer account with $20M sales territory.
- Sales Growth – Achieved retention of $5M account from competitive threat and increased sales by $1M in single fiscal year with proactive selling techniques
- Recognition – Winner of Sales Trifecta in 2011 at 108% attainment of annual revenue goals.
International Account Executive
United Parcel Service
01.1994 - 01.2000
- Led growth of international business with keen expertise in international supply chain to position UPS strategically and assist clients with doable UPS solutions that proved effective.
- Implemented strategic account plans that aligned with overall business objectives, driving consistent performance in sales and customer satisfaction metrics.
- Collaborated with sales team to understand scope of the accounts to develop customized strategies for each account.
- Conducted market research to identify new business opportunities and potential clients in global markets.
Education
Bachelor of Arts - Business Administration & Marketing
Wilmington College
Wilmington, OHSkills
- Account management
- Contract negotiation
- Revenue growth
- Project management
- Supply chain management
- Sales quota achievement
- Consultative sales
- Sales strategies implementation
- Multiple priorities management
- Business plan execution
- Cross-functional teamwork
- B2B sales
Professional Development
- The Challenger Sale, CEB
- Situational Sales Negotiations, Bay Group International
- Developing Profitable Sales, Bay Group International
Timeline
Business Office Assistant
Wolf Machine | Best & Donovan
12.2022 - 12.2024
Client Manager - State and Local Government
LexisNexis
09.2021 - 05.2022
Territory Account Executive
United Parcel Service
01.2014 - 02.2019
Senior Account Executive
United Parcel Service
01.2001 - 01.2013
International Account Executive
United Parcel Service
01.1994 - 01.2000
Bachelor of Arts - Business Administration & Marketing
Wilmington College