Denise McCord
Wayzata,MN
Summary
Dynamic professional with extensive experience at Delta Air Lines, excelling in logistics and customer service. Bilingual in English and Spanish, I effectively manage data accuracy and compliance while leading teams. Recognized for adept multitasking and maintaining organized records, I ensure seamless operations and enhance customer satisfaction.
Overview
25
25
years of professional experience
Work History
Supply Attendant
Delta Air Lines
06.2021 - Current
- Responsible for warehousing and distribution of aircraft parts and related materials within logistics operation
- Data accuracy, compliance processes, packaging preservation, proper binning, issuing, receiving and shipping of material managed in the stores operation
- Responsible for safe operation of mechanical and manual material handling equipment; responsible for safe operation of company vehicle
Supply Attendant
All Source Contractor
Minneapolis, MN
03.2021 - 06.2021
- Managed warehousing and distribution of aircraft parts and related materials within logistics operation.
- Ensured data accuracy in stores operations through comprehensive compliance processes.
Managed packaging preservation to maintain material integrity during storage.
Oversaw proper binning, issuing, receiving, and shipping of materials within stores. - Ensured safe operation of mechanical and manual material handling equipment.
Managed safe operation of company vehicle to maintain compliance with safety standards.
Supply Attendant
All Source Contractor
Minneapolis, MN
12.2017 - 03.2020
- Managed warehousing and distribution of aircraft parts and associated materials within logistics operation.
- Ensured data accuracy and compliance with established processes in stores operation.
Managed proper packaging preservation to maintain material integrity.
Oversaw efficient issuing, receiving, and shipping of materials within stores operation. - Ensured safe operation of mechanical and manual material handling equipment.
Operated company vehicle with a focus on safety protocols.
Patient Financial Services CSC Representative
Fairview Health Services
03.2017 - 12.2017
- Responsible for providing Fairview Health Services patients an understanding of the billing and insurance processing of their healthcare services
- Counsel patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs
- Manage accuracy of accounts to insure appropriate billing and compliance with patient privacy and data integrity
- Manage both hospital and physician accounts in all systems and understand in depth the Registration, Hospital Billing, and Clinic Billing functions that are necessary to resolve accounts
- Well-versed in collection practices, understanding of the Attorney General Requirements, and able to liaison with bad debt vendors when needed
- Have detailed knowledge of the Functions within the Revenue Cycle and how they interact in the life of a patient account
- All responsibilities are done in English & Spanish
Customer Experience Specialist
Delta
03.2015 - 03.2017
- Answer calls in efficient, courteous, and accurate manner while valuing the customers time and needs
- Over the phone concierge
- Connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important
- Assist customers with making brand new reservations, making changes to existing reservations, and educating them on how certain programs work
Customer Service Rep
T-Mobile
11.2014 - 01.2015
- Serves customers by providing product and service information; resolving product and service problems
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
- Following up to ensure resolution
Cashier
CVS Pharmacy
10.2013 - 11.2014
- Operate Cash Register
- Stock
- Sales
- Provide customer service by handling customer issues, answering questions about products, policies and services
Medical Interpreter (Spanish Interpreter)
Garden & Associates
04.2014 - 05.2014
- Provide interpreter services for medical, social services, public schools, etc
- (in person and over the phone)
- Help providers clients communicate to receive and give care
- Help clients/patients fill out medical history paperwork
- Help clients/patients pick up pharmacy orders
Administrative Assistant/Operations Clerk
United States Marine Corps
01.2000 - 01.2011
- Typed reports, correspondence, and other matters from rough drafts
- Prepared master sheets for reproduction
- Maintained files of aviation operations publications, records, and correspondence per current directives
- Maintained and files classified material
- Maintained flight logs and records of an aviation operations activity
- Transmitted flight plans and arrival reports to flight and air traffic control centers
Education
Associate of Science - Medical Assistance
Sanford-Brown College
Eagan, MN04-2014
Graduate/Associates -
Sanford-Brown College
Eagan, MN01.2014
Mercy College
York Town Heights, New York01.2011
Skills
- English and Spanish fluency
- Team leader
- Quick learner
- Office management
- Records management
- Data entry (40 WPM)
- Recordkeeping and organization
- Adept multitasker
Affiliations
- I like to unwind with a good fantasy book from time to time or unwind and forget about life's responsibilities while playing a video game.
- Im a novice bowler and when not found at the lanes, Im in the gym lifting my cares away.
- I teach myself jump rope tricks in my spare time.
Languages
Spanish
Native/ Bilingual
Timeline
Supply Attendant
Delta Air Lines
06.2021 - Current
Supply Attendant
All Source Contractor
03.2021 - 06.2021
Supply Attendant
All Source Contractor
12.2017 - 03.2020
Patient Financial Services CSC Representative
Fairview Health Services
03.2017 - 12.2017
Customer Experience Specialist
Delta
03.2015 - 03.2017
Customer Service Rep
T-Mobile
11.2014 - 01.2015
Medical Interpreter (Spanish Interpreter)
Garden & Associates
04.2014 - 05.2014
Cashier
CVS Pharmacy
10.2013 - 11.2014
Administrative Assistant/Operations Clerk
United States Marine Corps
01.2000 - 01.2011
Associate of Science - Medical Assistance
Sanford-Brown College
Graduate/Associates -
Sanford-Brown College
Mercy College
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