Denise Durant
Chickasaw Nation
Ada,OK
1
Certification
38
years of professional experience
Experienced Benefits Specialist with 6 years in the role and over 30 years providing administrative support in healthcare. Expert in managing insurance documentation, updating patient charts, and facilitating business correspondence. Strong organizational skills and in-depth knowledge of healthcare processes enhance operational efficiency.
Work History
Benefits Intake Specialist
7 Years- Supported benefits staff by managing incoming calls on multi-line phone system and directing callers to appropriate personnel and departments.
- Logged daily call details for tracking purposes.
- Provided callers with vendor contact information.
- Welcomed in-office visitors and escorted them to benefit team members for assistance with their benefit needs.
- Coordinated communication between clients and support services, enhancing service delivery efficiency.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Medical Receptionist/ER Clerk
16 Years 10 Months- Located, checked in, and retrieved medical records for patient appointments, ensuring accurate and timely access to information
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
Registration Clerk
4 Years 3 Months- Managed medical record database using RPMS, ensuring information confidentiality aligned with federal privacy laws.
- Processed medical records requests, ensuring release to appropriate parties with proper authorization.
- Used RPMS to manage medical record database, maintaining information confidentiality in accordance with federal privacy laws
- Recorded and organized patient data in RPMS, including insurance and medical information, to support efficient patient care.
Medical Receptionist
1 Year 1 Month- Managed master calendar and scheduled appointments for Pediatric, Family Practice, Surgery and Internal Medicine clinics physicians based on optimal patient loads and clinician availability
- Organized charts and reports to streamline office operations and meet patient needs
- Performed administrative duties to assist office staff and maintain operations
- Documented patient medical information, case histories, and insurance details to ensure efficient appointment scheduling and payment processing.
Education
Certified Medical And Billing Assistant - Certified Medical And Billing Assistant
Some College (No Degree) - Medical Terminology
BBA - Business Administration
Skills
Insurance verification
Electronic medical records
EMR/EHR
Medical Records Management
Electronic health records
Patient privacy
Benefits coordination
Medical office administration
Appointment scheduling
Patient scheduling
Customer service
MS Office
Excell
Affiliations
- Currently attending Mid America Christian College to obtain my BBA degree.
Certification
- Administrative Professional Certification
Timeline
Benefits Intake Specialist
Chickasaw Nation
09.2019 - CurrentRead More
Medical Receptionist/ER Clerk
Chickasaw Nation Medical Center
02.2002 - 12.2018Read More
Registration Clerk
Carl Albert Indian Health Facility
04.1993 - 07.1997Read More
Medical Receptionist
Carl Albert Indian Health Facility
03.1989 - 04.1990Read More
East Central University
Some College (No Degree) from Medical Terminology
Read More
Pontotoc Technology Center
Certified Medical And Billing Assistant from Certified Medical And Billing Assistant
Read More
Mid America Christian University
BBA from Business Administration
Read More
Education and Training
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