A motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives.
Professional in patient services with extensive experience in managing patient intake processes. Skilled in data entry, patient scheduling, and medical records management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and efficient with excellent communication and organizational skills.
Overview
28
28
years of professional experience
Work History
Patient Intake Specialist
03.2024 - Current
Greet new clients or patients and guide through the intake process
Collect and document personal, verify demographic and insurance information
Verify benefits eligibility
Patient Attendant (Sitter)
Nash UNC Health Care
01.2020 - 04.2025
Works under the direction of the Professional Registered Nurse or delegated Licensed Practical Nurse to observe patient behavior and maintain patient safety.
Competently performs a variety of patient care activities to meet the daily personal needs and comfort of the patient.
Actively observe patients at all times while maintaining an uninterrupted line of sight with the patient.
Reports all activity outside of established parameters to the Nurse Manager, Professional Registered Nurse, delegated Licensed Practical Nurse, or Nursing Assistant.
Follows suicide precautions and guidelines for patients who are on Suicide Precautions.
Appropriately communicates information in accordance with hospital policies and procedures.
Maintains and adjusts schedule to enhance team performance.
Demonstrates a daily commitment to the mission, vision, and values of Nash UNC healthcare.
Demonstrates positive interpersonal relations in dealing with all members of the patient care team.
Maintains and promotes customer satisfaction.
Teachers Assistant
Nash & Edgecombe County Schools
08.1998 - 01.2023
Deliver thoughtful, relevant, and data-driven lesson plans provided that differentiate for students’ learning styles and that promote an environment of critical thinking and academic rigor.
Implement lessons through dynamic instruction that is engaging, motivating, and invests students in their learning.
Work cooperatively with staff to modify curricula and develop individualized learning plans as needed for students being served through special programs.
Carry out all physical care routines for students as indicated on their Health Plans and/or Individual Education Plans (IEPs), including, but not limited to, personal hygiene and administration of medication.
Set up and use assistive technology and augmentative communication devices to assist students with school related activities
Education Plans (IEPs), including, but not limited to, personal hygiene and administration of medication.
Interact with students in an appropriate manner that demonstrates an appropriate understanding of each student’s individual needs, abilities, and disabilities. Carry out all physical care routines for students as indicated on t
Review and analyze multiple sources of data incorporating both formal and informal methods to measure and assess student growth aligned to instructional goals and to adjust instructional strategies and content delivery as needed.
Always interact in respectful ways with students and staff, maintaining a physically and emotionally safe, supportive learning environment that is characterized by efficient and effective routines, clear and high expectations for all student behavior, and organization that maximizes student learning.
Utilize positive behavioral management strategies that will invest students in their learning goals and motivate them to be actively engaged in their learning.
Work to establish and maintain open lines of communication with students and their parents concerning the academic and behavioral progress of students through daily/weekly folders, attending open houses and parent-teacher conferences, and regular personal phone calls or emails as needed.
Hold oneself to the highest standard for individual development, pursue leadership opportunities, collaborate with other educational professionals, communicate regularly with stakeholders, maintain professional relationships, comply with all APA policies, and conduct yourself ethically and with integrity.
Attend and actively engage in a collaborative beginning of year Professional Development, faculty meetings, and grade-level planning meetings.
Accept and seek consistent feedback and professional learning opportunities throughout the year to improve instruction and drive student achievement.
Perform any other duties assigned by the School Principal
Education
B.S. - Human Services
Walden University
09-2026
AAS - Human Services
Kaplan University
02-2016
Skills
Strong Communication
Data Entry Proficient
Passport verification
Codes for pulmonary insurance verification
Insurance verification
Dx coding for x-rays orders
Appointment scheduling
Healthcare software proficiency Epic
Scheduling appointments
Confidentiality
Customer service
Multitasking Abilities
Adaptable and flexible
Reliability
Critical thinking
Excellent communication
Problem-solving
Organizational skills
Active listening
Effective communication
Cash handling
Detail-oriented
Patient registration
Insurance authorizations
Data entry
Interests
Learning new cooking techniques and expanding my culinary skills