Denise Durette
Clearwater,FL
Summary
Passionate and dedicated professional with over 20 years of experience in childcare, education, fitness, and
client relationship management. Skilled in creating supportive environments, designing innovative pro-
grams, and meeting diverse client needs while adhering to high standards and regulations. Accomplished
professional dancer and choreographer with international experience, complemented by a successful track
record in entrepreneurship and community engagement.
Overview
28
28
years of professional experience
Work History
Visitation Supervisor
Visitation Supervisor FL
02.2021 - Current
- Coordinated scheduling of visitations with multiple parties, ensuring consistent adherence to established guidelines and timeliness.
- Provided timely reports to caseworkers on the progress of families during supervised visits, aiding in evaluation of reunification goals.
- Complied with all relevant regulations within the supervised visitation industry while maintaining up-to-date knowledge on best practices through ongoing professional development opportunities.
- Collaborated with social workers to develop individualized visitation plans tailored to each family''s unique needs.
Owner Operator
Boot Camp With a Cause
11.2006 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Participant Relationship Manager
Morgan Stanley
06.2022 - 05.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Claim Specialist
Department of Economic Opportunities
03.2020 - 02.2022
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
Childcare Director
City of Beverly Hills
02.1997 - 02.2006
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
Education
Bachelor of Science - Early Childhood Education
Santa Monica College
Santa Monica, CA06-1999
Associate of Science -
Columbus State Community College
Columbus, OH01-1993
The Ohio State University
Columbus, OH06-1986
Skills
- Child Welfare and Safety: Ensured safe and supportive environments during supervised visits, adhering to court-mandated guidelines
- Conflict Resolution: Mediated disputes between parties calmly, de-escalating tense situations effectively
- Observation and Documentation: Recorded detailed, objective notes on interactions for court reports, maintaining accuracy and confidentiality
- Communication Skills: Facilitated clear communication with families, social workers, and legal professionals to coordinate visits
- Crisis Intervention: Responded to emotional or behavioral crises during visits, prioritizing child safety and well-being
- Cultural Sensitivity: Worked effectively with diverse families, respecting cultural and socioeconomic differences
- Knowledge of Family Law: Applied understanding of court orders and legal guidelines to ensure compliance during visits
- Child Development: Leveraged knowledge of age-appropriate behaviors to support positive parent-child interactions
- Time Management: Managed multiple visitation schedules efficiently, ensuring punctuality and adherence to protocols
Accomplishments
• Rotary International
• SAG-AFTRA – Screen Actors Guild-American Federation of Television and Radio Artists
• Dancers Alliance
• Office of Public & Professional Guardians (OPPG)
• National Association for the Education of Young Children (NAEYC)
• Southern California Association for the Education of Young Children (SCAEYC)
• National Black Accountants Association (NBAA)
• National Association for the Advancement of Colored People (NAACP)
• Supervised Visitation Network (SVN)
• Beacon Street Ministries – Executive Board Member
Timeline
Participant Relationship Manager
Morgan Stanley
06.2022 - 05.2024
Visitation Supervisor
Visitation Supervisor FL
02.2021 - Current
Claim Specialist
Department of Economic Opportunities
03.2020 - 02.2022
Owner Operator
Boot Camp With a Cause
11.2006 - Current
Childcare Director
City of Beverly Hills
02.1997 - 02.2006
Bachelor of Science - Early Childhood Education
Santa Monica College
Associate of Science -
Columbus State Community College
The Ohio State University
Similar Profiles
Eugene Dullen, Jr.Eugene Dullen, Jr.
Executive Director at Glasshouse Visitation & Nurturing CenterExecutive Director at Glasshouse Visitation & Nurturing Center
Karla ColoradoKarla Colorado
Vice Principal of Curriculum & Instruction/Learning Specialist at Visitation SchoolVice Principal of Curriculum & Instruction/Learning Specialist at Visitation School
MELISSA HUNTMELISSA HUNT
Lead Visitation Supervisor at Bridging Gaps Visitation, LLCLead Visitation Supervisor at Bridging Gaps Visitation, LLC
Levi HennesseyLevi Hennessey
Registrar at Mease Countryside Emergency DepartmentRegistrar at Mease Countryside Emergency Department
April ZappaApril Zappa
Patient Care Coordinator /Medical Assistant/Receptionist at Options Medical Weight LossPatient Care Coordinator /Medical Assistant/Receptionist at Options Medical Weight Loss