Denise Eastman
Mapleton
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Having traveled in my RV for the past 4 yrs using my Thousand Trails Adventure Plus Membership, I feel I would have a great understanding how to communicate with customers, having dealt with so many reservation specialists.
Even though I have been retired for the past 5 years, I have a natural talent for customer service, with my happy personality and many years of customer service experience.
Overview
29
29
years of professional experience
1983
1983
years of post-secondary education
Work History
Retail Sales Associate
TJMaxx
Spanish Fork
10.2017 - 08.2019
- Assisted customers with product selection and store navigation.
- Maintained clean and organized sales floor displays.
- Processed transactions accurately at the cash register.
- Restocked merchandise and ensured inventory levels were adequate.
- Collaborated with team members to enhance customer service experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Retail Sales Associate
Endurance Athletics
Spanish Fork
06.2015 - 11.2016
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Assisted customers with product selection and store navigation.
Office Manager
East Mountain Dental
Provo
01.2005 - 06.2015
- Managed daily office operations and streamlined workflow efficiency.
- Coordinated scheduling for patient appointments and staff meetings.
- Supported billing processes by ensuring accurate insurance claims submission.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Patient Care Coordinator
Ashman Dental
Provo
06.2001 - 12.2004
- Coordinated patient appointments and managed scheduling for dental services.
- Assisted in patient intake procedures and maintained accurate records.
- Collaborated with dental staff to ensure smooth patient flow during visits.
- Managed billing inquiries and resolved insurance-related issues promptly.
- Maintained a welcoming environment for patients in the reception area.
Insurance Agent
Security Insurance Agency
Spanish Fork
08.1996 - 05.2001
- Provided clients with comprehensive insurance policy information and guidance.
- Analyzed client needs to recommend suitable insurance coverage options.
- Managed client relationships to ensure satisfaction and retention.
- Processed claims and resolved issues promptly for clients.
Receptionist
Dave Anderson Insurance
Springville
03.1990 - 08.1996
- Greeted clients and visitors with a friendly demeanor and professional appearance.
- Managed incoming calls, directing them to appropriate staff or department.
- Maintained organized filing system for client records and insurance documents.
Education
Air Academy High School
Colorado Springs, COSkills
- Customer service
- Sales transactions
- Visual merchandising
- Customer Satisfaction
- Problem Solver
- Friendly demeanor
- Phone skills
- Patient
Patience
Timeline
Retail Sales Associate
TJMaxx
10.2017 - 08.2019
Retail Sales Associate
Endurance Athletics
06.2015 - 11.2016
Office Manager
East Mountain Dental
01.2005 - 06.2015
Patient Care Coordinator
Ashman Dental
06.2001 - 12.2004
Insurance Agent
Security Insurance Agency
08.1996 - 05.2001
Receptionist
Dave Anderson Insurance
03.1990 - 08.1996
Air Academy High School