Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Denise Edwards

Wayne,Michigan

Summary

Dynamic customer service professional with a proven track record at Starbucks, excelling in team leadership and effective communication. Recognized for resolving customer complaints and enhancing service experiences. Skilled in cash handling and inventory management, I bring attention to detail and a positive attitude to every interaction, ensuring customer satisfaction and loyalty.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Menards
Bellville, MI
04.2019 - 03.2025
  • Assisted customers with product inquiries and recommendations.
  • Maintained knowledge of store promotions, products, and services for effective support.
  • Provided exceptional customer service to ensure customer satisfaction.

Shift Supervisor

Starbucks
Dearborn, MI
04.2004 - 08.2019
  • Managed daily operations and ensured smooth workflow during shifts.
  • Trained and mentored new partners on service standards and procedures.
  • Resolved customer complaints and provided exceptional service experiences.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Assisted customers with product selection when needed.

Shop Supervisor Deck Designer

Killer Decks
Wayne, MI
03.1999 - 04.2004
  • Coordinated materials inventory and maintained supply levels.
  • Adhered to safety protocols while operating dangerous machinery.
  • Provided customer service to ensure customer satisfaction with products and services.
  • Designed innovative outdoor living spaces for residential clients.
  • Developed presentations to showcase design concepts to clients effectively.
  • Optimized assigned designs according to customer specifications.

Education

GED -

Ann Arbor Adult Education
Ann Arbor, MI
06-1990

Skills

  • Team leadership
  • Effective communication
  • Attention to detail
  • Problem solving
  • Punctuality and reliability
  • Positive and professional
  • Adaptive team player
  • Customer relations

Affiliations

  • Gardening
  • Bowler
  • Golfer
  • Camping
  • Cooking barbecuing
  • Concerts

Accomplishments

  • Employee of the year 2022
  • Service Hero Award 2023
  • Perfect Attendance several times

References

References available upon request.

Timeline

Customer Service Representative

Menards
04.2019 - 03.2025

Shift Supervisor

Starbucks
04.2004 - 08.2019

Shop Supervisor Deck Designer

Killer Decks
03.1999 - 04.2004

GED -

Ann Arbor Adult Education

Similar Profiles

CREATE PROFILE