Denise Enders
Gambier,OH
Summary
Dynamic Administrative Office Assistant with proven expertise at Small's Asphalt Paving, Inc., excelling in invoice processing and professional communication. Enhanced workflow efficiency through meticulous data entry and document management, while fostering a collaborative environment. Strong problem solver committed to delivering quality customer service and ensuring compliance with regulations.
Overview
15
15
years of professional experience
Work History
Administrative Office Assistant
Small's Asphalt Paving, Inc.
01.2016 - 02.2025
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Maintained accurate financial records, entered account payables and receivables into Quickbooks.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a regular basis.
- Managed filing system, entered data and completed other clerical tasks.
- In addition to working office support position, on occasion I would go in the field to assist our road crew with traffic safety.
- I learned to operate several pieces of equipment as well, such as, skidsteer, backhoe, and excavator.
Mortgage Funder
BB&T Bank
10.2011 - 01.2016
- Collaborated with underwriters and processors to expedite loan approvals, resulting in higher customer satisfaction.
- Enhanced accuracy of mortgage documentation by thoroughly reviewing all paperwork prior to submission for approval.
- Ensured compliance with federal and state regulations by conducting regular audits of mortgage files.
- Contributed to team's success by providing training and guidance to new Mortgage Funders on company policies and procedures.
Pharmacy Technician
Benecard PBF
10.2009 - 09.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH05-2008
No Degree - Emergency Medical Technician - Basic
Central Ohio Technical College
Coshocton, OH01-2006
Associate of Arts -
The Ohio State University
Columbus, OH12-2005
High School Diploma -
East Knox Local Schools
Howard, Ohio06-2003
Skills
- Invoice processing
- Mail sorting
- Data entry
- Document management
- Report preparation
- Proofreading documents
- Computer skills
- Professional communication
- Microsoft Excel
- Office administration
- Strong problem solver
- Computer proficiency
- Excel spreadsheets
- Microsoft Word
Timeline
Administrative Office Assistant
Small's Asphalt Paving, Inc.
01.2016 - 02.2025
Mortgage Funder
BB&T Bank
10.2011 - 01.2016
Pharmacy Technician
Benecard PBF
10.2009 - 09.2011
Bachelor of Arts - Psychology
The Ohio State University
No Degree - Emergency Medical Technician - Basic
Central Ohio Technical College
Associate of Arts -
The Ohio State University
High School Diploma -
East Knox Local Schools
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