Andrew Herold
Waterbury
Summary
Goal-oriented and motivated professional with a strong background in administration, financial analysis, customer service, and team collaboration. Proficient in Microsoft and Google applications, with exceptional analytical, organizational, and interpersonal skills. Adept at learning quickly, working independently, and leading teams to achieve goals efficiently.
Overview
7
7
years of professional experience
Work History
Office Administrator
A Silverio Asphalt Paving Inc.
02.2024 - 12.2024
- Delivered customer service as the primary client liaison, ensuring prompt and professional communication
- Managed email correspondence, delegated tasks, and provided timely responses
- Maintained comprehensive customer records, including quotes, invoices, payments, and schedules
- Processed customer invoices to support timely payments and account management
- Prepared and distributed detailed project quotes, ensuring clarity and adherence to company standards
- Coordinated job schedules with customers and contractors to ensure seamless project execution
- Facilitated communication between contractors and the company to resolve scheduling or operational concerns
- Trained and onboarded new employees, providing guidance on processes and customer service protocols
Financial Analyst - Intern
HomeServe USA
05.2023 - 08.2023
- Conducted financial commentary and analysis
- Gathered, tracked, and summarized large datasets for business insights
- Performed routine updates on weekly and monthly reports, ensuring data accuracy
- Reconciled discrepancies in files to maintain data integrity
- Utilized pivot tables to streamline and analyze data efficiently
Host/Busser
La Tavola Ristorante
05.2022 - 05.2023
- Scheduled, planned, and coordinated reservations, attending to customer needs
- Organized and prepared the restaurant for daily operations
- Cleared and reset tables to maintain a clean dining environment
Retail Associate
TJ Maxx
09.2021 - 11.2021
- Provided customer service as a cashier, resolving inquiries and handling returns
- Trained new associates on daily responsibilities and company protocols
- Successfully promoted TJX credit cards, achieving consistent conversions over multiple years
- Processed truck deliveries for efficient stocking and display of merchandise
- Maintained cleanliness and organization of store displays, including during closing shifts
Retail Associate
Marshalls
06.2018 - 08.2021
- Provided customer service as a cashier, resolving inquiries and handling returns
- Trained new associates on daily responsibilities and company protocols
- Successfully promoted TJX credit cards, achieving consistent conversions over multiple years
- Processed truck deliveries for efficient stocking and display of merchandise
- Maintained cleanliness and organization of store displays, including during closing shifts
Education
Bachelor of Arts - Economics and Psychology
University of Connecticut
Storrs, CTHigh School Diploma -
Oxford High School
Oxford, CTSkills
- Administrative Support
- Organizational Management
- Financial Analysis
- Customer Service
- Communication/Interpersonal skills
- Technical Proficiency (Excel, Word, PowerPoint, etc)
- Adaptable to both individual and collaborative work environments
Timeline
Office Administrator
A Silverio Asphalt Paving Inc.
02.2024 - 12.2024
Financial Analyst - Intern
HomeServe USA
05.2023 - 08.2023
Host/Busser
La Tavola Ristorante
05.2022 - 05.2023
Retail Associate
TJ Maxx
09.2021 - 11.2021
Retail Associate
Marshalls
06.2018 - 08.2021
High School Diploma -
Oxford High School
Bachelor of Arts - Economics and Psychology
University of Connecticut
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