Bridget Vickery Rhodes
Cape Girardeau,MO
Summary
Proven expertise in HIPAA compliance and exceptional communication, honed across roles including System Patient Access Specialist at Saint Francis Healthcare System. Streamlined patient registration processes, enhancing customer satisfaction and operational efficiency. Demonstrated professionalism and ethics, significantly improving patient confidentiality and care coordination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
System Patient Access Specialist
Saint Francis Healthcare System
04.2012 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Prepared patient identification band and completed admissions papers.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
Receptionist and Chiropractic Assistant
Buckeye Chiropractic And Wellness
05.2011 - 02.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Patient Registration Representative
Agnone, Morrison & Associates
02.2010 - 05.2011
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Catering Services Assistant
Camp Christian Youth Camp
03.2004 - 02.2010
- Ensured positive guest experiences by monitoring food quality, presentation, and temperature during all events.
- Expedited event setup and breakdown processes with efficient organizational skills, reducing time spent on these tasks.
- Safeguarded health standards compliance at all events by adhering to rigorous sanitation protocols in food handling, storage, and disposal processes.
- Elevated overall service experience by attentively attending to guests'' needs throughout events, including refilling beverages, replenishing dishes, and clearing tables as needed.
Cashier Manager
Marysville Exempted Schools
08.1998 - 02.2010
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
In Home Child Care
Self Employed Services
03.1993 - 03.2004
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Worked with parents one-on-one to address individual needs of children in care.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Prepared tasty, nutritious meals for children.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Supported children''s academic success by assisting them with homework assignments when needed.
Recovery Room Technician
Saint Francis Healthcare System
06.1985 - 03.1991
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Education
High School Diploma -
Notre Dame High School
Cape GirardeauSkills
- Medical Terminology Expertise
- Front Desk Operations
- HIPAA Compliance
- Professionalism and Ethics
- Exceptional communication
- Healthcare Software Knowledge
- Data entry proficiency
- Patient Registration
- Patient interviewing
- Customer Service
- Problem-Solving
- Multitasking and Organization
Love spending time with my family and grandchildren
The reason Im seeking new employment is to move closer to my son and grandchildren. I've come to realize over the years that there is nothing more important then God, my family and my health. Spending time with my grandchildren is what I like to do these days.
Timeline
System Patient Access Specialist
Saint Francis Healthcare System
04.2012 - Current
Receptionist and Chiropractic Assistant
Buckeye Chiropractic And Wellness
05.2011 - 02.2012
Patient Registration Representative
Agnone, Morrison & Associates
02.2010 - 05.2011
Catering Services Assistant
Camp Christian Youth Camp
03.2004 - 02.2010
Cashier Manager
Marysville Exempted Schools
08.1998 - 02.2010
In Home Child Care
Self Employed Services
03.1993 - 03.2004
Recovery Room Technician
Saint Francis Healthcare System
06.1985 - 03.1991
High School Diploma -
Notre Dame High School
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