Denise Figueroa
Temple,TX
Summary
Empathetic and patient-service focused Medical Assistant Providing medical care to patients in clinics and doctors' offices. Accountable for supportive and restorative care under clinical supervision. Efficiency-oriented professional with expertise in clinical and clerical functions. Patient-focused and compassionate Medical Assistant with [Number] years of experience in handling patients, administering medication and providing quality patient experiences. Reliable professional with proven track record in creating positive rapport and cordial relations with patients, families and staff members. Trustworthy and highly dependable caregiver experienced in fast-paced hospital settings and environments. Documents services and adheres to company policies, procedures and directives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Secretary
Jorge's Remodeling
08.2018 - 08.2024
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Maintained confidentiality of sensitive information as per company policy
- Kept work area organized and clutter-free
- Worked well with different people to address challenges and solve problems collaboratively
- Maintained inventory of office supplies and placed orders when necessary
- Distributed incoming mail and prepared outgoing mail for dispatch
- Provided customer service to a diverse community
- Scheduled appointments and estimates on a daily basis
- Prepared correspondence, reports, and presentations using Microsoft Office Suite
Lab Tech
Baylor Scott & White Hospital
01.2024 - 05.2024
- Interview patients, perform select clinical duties
- Perform vital signs
- Document providers encounter with patients
- Transcribe patients orders, such as lab tests and medications
- Clerical duties such as filing and maintaining records
- Prepare treatment rooms for patient examinations
- Electronic health records
- Explained blood draw procedures to patients, reducing anxiety and gaining cooperation
- Collected blood samples from patients
- Responded calmly and professionally to any adverse reactions during blood collection
- Demonstrated flexibility by covering shifts at multiple locations as needed
- Utilized venipuncture, capillary techniques, and butterfly needles to draw blood efficiently
- Followed strict protocols for infection control to ensure safety of patients and staff
- Worked closely with laboratory personnel to resolve specimen issues quickly
- Ensured the cleanliness and sterilization of equipment and work areas
- Maintained inventory of phlebotomy supplies and reordered when necessary
- Labeled and processed blood samples according to laboratory requirements
- Verified specimen information, completed data entry and properly matched patient information to specimens
Education
Certificate - Phlebotomist
Temple College
Temple, TXAssociate of Applied Science - Business Management
Temple College
Temple, TXEKG Technician Program - Electrocardiograph Technology
Temple College
Temple, TX(NHA)National Health Career Association - CCMA Certified Medical Assistant
Temple College
Temple, TX09.2034
Skills
- Bilingual Fluent (Spanish)
- Attention to Detail
- Friendly, Positive Attitude
- Customer Service
- Organization
- Computer Skills
- Cultural Awareness
- Confidentiality Maintenance
- Time Management
- Business Correspondence
- Continuous Improvement
Hobbies and Interests
Volunteer in churches to help the needy and homeless by providing meals and clothing during the year.
Certification
NHA Certified medical assistant
Languages
Spanish
Elementary
Timeline
Lab Tech
Baylor Scott & White Hospital
01.2024 - 05.2024
Secretary
Jorge's Remodeling
08.2018 - 08.2024
Certificate - Phlebotomist
Temple College
Associate of Applied Science - Business Management
Temple College
NHA Certified medical assistant
EKG Technician Program - Electrocardiograph Technology
Temple College
(NHA)National Health Career Association - CCMA Certified Medical Assistant
Temple College
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