Prisilla Garcia
Fort Worth,TX
Summary
Motivational leader with 6 years of experience in providing successful customer service. Ability to handle multiple projects and quickly making positive changes to drive company success. Experience stepping into roles, addressing and resolving concerns.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician Trainee, Pharmacy Cashier
Cook Children's Medical Center
Fort Worth, TX
02.2024 - Current
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy
- Provided friendly and efficient service during checkout process. Collected cash and distributed change, processing voids, returns, refunds and exchanges.
- Balanced cash drawer at the end of each shift with consistent accuracy
Store Manager
BoxLunch
Arlington, TX
10.2019 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales .
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing employee growth.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Adapted to new programs and procedures implemented for stores success.
Keyholder Manager
Hollister.Co
Arlington, TX
08.2017 - 10.2019
- Operated cash register.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored sales performance through analysis of sales reports.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to l
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Developed action plans to solve store operation issues
- Created schedules to keep store properly staffed during busy periods.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Trained new employees for their positions including management training.
Education
High School Diploma -
Harmony School Of Innovation
Fort Worth05.2017
Skills
- Multitasking and Organization
- Sales Strategies
- Strong Verbal and Written Communication
- Team Building and Leadership
- Training Management
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Proficient in Excel
- Customer Relations
- Program Implementation
- Operations Management
- Time Management
- Bilingual Fluent (Spanish)
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted to Store Manager after 4 months in the Assistant Manager position.
- Awarded best in company's key performance indicators in 2021 and 2022.
Timeline
Pharmacy Technician Trainee, Pharmacy Cashier
Cook Children's Medical Center
02.2024 - Current
Store Manager
BoxLunch
10.2019 - Current
Keyholder Manager
Hollister.Co
08.2017 - 10.2019
High School Diploma -
Harmony School Of Innovation