Denise Figueroa
Pawhuska,OK
Summary
Detail-oriented banking professional with expertise in cash handling, transaction processing, and customer relationship management. Committed to enhancing customer satisfaction and ensuring compliance with regulations.
Overview
10
10
years of professional experience
Work History
Main Banker Cashier
Osage Casino
Pawhuska, Oklahoma
10.2023 - Current
- Managed cash transactions for customer gaming activities efficiently.
- Assisted patrons with banking inquiries and account management to enhance customer satisfaction.
- Processed deposits and withdrawals while maintaining confidentiality of information.
- Monitored cash flow and balanced cash drawers daily, ensuring accuracy and reliability of transactions.
- Balanced cash drawers and reconciled discrepancies between physical cash and computer records to maintain financial integrity.
- Ensured compliance with gaming regulations and internal policies consistently.
- Collaborated with security teams to maintain a safe banking environment.
Sales Associate
Prairie Cottages
Pawhuska, Oklahoma
09.2022 - 09.2023
- Processed transactions efficiently using point-of-sale systems.
- Maintained product knowledge to provide accurate information to clients.
- Assisted customers in selecting appropriate cottage options based on needs.
Cottage Manager
Cross Timbers Marina
Sperry, Oklahoma
05.2016 - 03.2020
- Supervised daily operations of cottages and marina facilities to ensure optimal functionality.
- Managed guest check-ins and check-outs, enhancing overall efficiency.
- Resolved guest inquiries and complaints promptly to maintain satisfaction.
- Implemented operational procedures that improved guest experiences across facilities.
- Ensured cleanliness and maintenance of cottages, cabins, and grounds.
- Coordinated maintenance schedules for cottages and common areas effectively.
- Conducted regular inspections of cottages to uphold safety standards.
- Compiled weekly reports on occupancy rates and rental revenue for performance evaluation.
Education
Medical Billing And Coding
Sanford–Brown Institute
Feasterville, PA06-2013
Skills
- Cash handling
- Transaction processing
- Compliance monitoring
- Financial reporting
- Account management
- Customer relationship management
Timeline
Main Banker Cashier
Osage Casino
10.2023 - Current
Sales Associate
Prairie Cottages
09.2022 - 09.2023
Cottage Manager
Cross Timbers Marina
05.2016 - 03.2020
Medical Billing And Coding
Sanford–Brown Institute