Sarah Kramer
Silverdale
Summary
Professional financial specialist prepared for key responsibilities in banking operations. Demonstrates strong analytical skills, sound judgment, and excellent decision-making abilities. Skilled in team collaboration and adaptable to changing needs, ensuring reliable performance. Focused on achieving results with keen attention to detail and effective communication.
Overview
11
11
years of professional experience
Work History
Main Banker
The Point Casino
Kingston, WA
10.2022 - Current
- Managed cash transactions and safeguarded assets to maintain operational integrity.
- Oversaw daily banking activities, ensuring compliance with gaming regulations and internal policies.
- Mentored junior staff on best practices for customer service and banking procedures.
- Conducted audits to ensure accuracy in cash handling and adherence to financial protocols.
- Collaborated with management to identify areas for operational enhancement within banking services.
- Resolved customer inquiries promptly, fostering positive relationships and loyalty among patrons.
- Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
Slot Attendant
The Point Casino
Kingston, WA
11.2021 - 10.2022
- Monitored slot machine performance to ensure optimal functionality and guest satisfaction.
- Assisted patrons with inquiries, providing exceptional customer service and support.
- Conducted regular inspections of gaming machines for compliance and safety standards.
- Maintained cleanliness and organization of gaming areas to enhance player experience.
- Collaborated with team members to troubleshoot technical issues effectively and efficiently.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
Shift Manager
Wendys Restaurant
Bremerton, WA
07.2021 - 10.2021
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
Main Bank Cashier
The Point Casino
Kingston, WA
07.2020 - 07.2021
Slot Attendant
The Point Casino
Kingston, WA
03.2019 - 07.2020
Activities Assistant
Arlington Health & Rehabilitation
Arlington, WA
08.2018 - 12.2018
Sound/video tech
Adventure of Faith
Port Orchard, WA
08.2015 - 08.2016
Education
High School Diploma -
Arlington Highschool
Arlington, WA05-2018
Skills
- Shift Management
- American Sign Language
- Cash handling
- Cashiering
- Microsoft office
- Effective communication
- Regulatory compliance awareness
- Confidentiality and discretion
Affiliations
- ASL(American sign language) Club January 2016 to June 2017
- Girl Scouts January 2007 to June 2017
Awards
Microsoft Office Certificate February 2018, Lettered in Lacrosse June 2016
Timeline
Main Banker
The Point Casino
10.2022 - Current
Slot Attendant
The Point Casino
11.2021 - 10.2022
Shift Manager
Wendys Restaurant
07.2021 - 10.2021
Main Bank Cashier
The Point Casino
07.2020 - 07.2021
Slot Attendant
The Point Casino
03.2019 - 07.2020
Activities Assistant
Arlington Health & Rehabilitation
08.2018 - 12.2018
Sound/video tech
Adventure of Faith
08.2015 - 08.2016
High School Diploma -
Arlington Highschool