Denise Fitch
Ingleside,IL
Summary
Detail-oriented insurance professional with a proven track record in supporting agents during policy issuance, finalizing program offerings, and servicing a diverse book of business. Expertise in quoting new business, administering renewals, and managing claims while fostering strong business relationships with an assigned client portfolio. Demonstrated ability to handle multiple projects simultaneously with exceptional accuracy and efficiency, ensuring client satisfaction and operational excellence. Committed to driving growth and delivering high-quality service in a fast-paced environment.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Account Manager
Acrisure
Schaumburg, IL
01.2026 - Current
- Managed insurance portfolios, ensuring compliance with industry regulations and client needs.
- Collaborated with underwriting teams to streamline policy issuance processes, improving turnaround times.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
Account Manager (Temporary)
The Arachas Group
Northbrook, IL
06.2025 - 01.2026
- Work closely with Producer to create new business and renewal proposals with multiple carriers and wholesalers.
- Collaborated with cross-functional teams to streamline communication and enhance client relationships.
- Maintained detailed records of client interactions, utilizing CRM software to track progress and ensure timely followups.
- Created new business and renewal proposal options.
- Create policy changes within EPIC and carrier websites.
Commercial Lines Account Manager
R.J. Galla Company, Inc.
Grayslake, IL
09.2024 - 05.2025
- Conducted comprehensive policy reviews to identify gaps in coverage and recommend appropriate adjustments.
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
- Enhanced customer satisfaction by efficiently managing commercial lines accounts and promptly addressing client inquiries.
- Updated Epic, process carrier notifications, respond to client calls and emails.
- On boarded new clients, market new and renewal policies.
Account Manager
The Liberty Company Insurance Brokers
Libertyville
01.2022 - 09.2024
- Primarily responsible for small to mid-size commercial lines accounts which includes employee benefits.
- Work with Account Managing Partner for guidance and training on all aspects of servicing clients.
- Prepare company submissions for new/renewal business, market as appropriate, and prepare proposals.
- Prepare all change requests and review audits and policies for accuracy.
- Setup and prepare new account files in EPIC and Benefit Point
- Invoice all agency bill transactions within 48 hours and collect premiums accordingly.
- Notify the producer of any unpaid audits promptly and request appropriate actions be made according to carrier audit guidelines and timeframe.
- Review all renewals with the producer at least 120 days prior to expiration to determine marketing strategies.
- Prepare and process cancellations when required and follow up on notices of cancellations per agency procedures.
- Respond to all carrier memos and process any necessary updates.
- Prepare and process client requests, including ID cards, evidence of property, certificates of insurance, and binders.
- Review policies and related documents for accuracy and deliver policies to insureds as needed.
- Work with producers to evaluate exposure, negotiate and interpret coverage, review with clients as needed.
- Keep producers fully informed of all important activities on their accounts.
- Review monthly reports- Aged Receivable, renewal/expirations, and Suspense reports in a timely manner.
Individual Health Administrator
Resource Brokerage LLC
Schaumburg
05.2015 - 11.2019
- Deliver marketing, administration, and customer service operations on behalf of insurance companies to licensed independent insurance agents
- Process requesst for quotes and provide illustrations to agents
- Interface with agents and insurance companies on policy maintenance matters
- Assist agents in issuing policies; also provide policy reviews and render presale support
- Completed AHIP & FFM training
Account Manager
Synon & Associates
Cary
10.2013 - 06.2015
- Collaborated with advisor to obtain illustrations for clients, offerings included Business Insurance, Health Insurance, Medicare Supplements, Life and Disability
- Assisted and conducted enrollment meetings
- Delivered day‐to‐ day service to existing book of business and assisted with claims filing, certificate issue, appeals and billing discrepancies
- Processed renewal of current policies from origination to completion
- Built and grew business relationship with clients.
Sales Associate/ Case Manager
LTCI Partners, LLC
Lake Forest
06.2008 - 10.2013
- Oversaw delivery of LTC (long‐term care) insurance solutions to enrolled clients
- Communicated product updates to clients and partners during conferences
- Built and cultivated sustainable relationships with clients and business partners
- Informed clients on multiple aspects, including service coverage, company procedures and timelines
- Designed plans and provided recommendations based on analysis of trends and product offerings
Account Manager
Multiple Benefit Services, Inc, Trustmark
Lake Forest
09.1998 - 01.2005
- Led the charge into marketing company insurance and benefit service for companies, executives, and employees within assigned territory
- Created programs with focus on meeting client's needs and protect overall financial health
- Conducted preliminary risk assessment of prospective clients
- Engaged with customers for assessing and identifying pain points and negotiated new insurance contracts while recommending for coverage enhancements and additional lines.
Education
High School Diploma -
Round Lake Senior High School
Round Lake, IL06-1989
Skills
- Client relationship management
- Vendor rapport
- Relationship management
- Territory management
- Sales negotiations
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Insurance sales
Certification
Licensed Illinois Insurance Producer, 2002 - continuous
Health, Life, Property & Casualty
Timeline
Account Manager
Acrisure
01.2026 - Current
Account Manager (Temporary)
The Arachas Group
06.2025 - 01.2026
Commercial Lines Account Manager
R.J. Galla Company, Inc.
09.2024 - 05.2025
Account Manager
The Liberty Company Insurance Brokers
01.2022 - 09.2024
Individual Health Administrator
Resource Brokerage LLC
05.2015 - 11.2019
Account Manager
Synon & Associates
10.2013 - 06.2015
Sales Associate/ Case Manager
LTCI Partners, LLC
06.2008 - 10.2013
Account Manager
Multiple Benefit Services, Inc, Trustmark
09.1998 - 01.2005
High School Diploma -
Round Lake Senior High School