Customer Service
Denise Flores
Customer Service
Colton,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Reliable employee seeking Data Entry position. Offering excellent communication and good judgment.
Overview
8
8
Work History
Guest Service Agent
Hilton Garden Inn Hotel
Fontana, CA
05.2022 - Current
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Collected room deposits, fees and payments.
Front Desk Agent /Night Manager
Woodsprings Suites
Colton, CA
06.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Answered multi-line phone system and greeted callers enthusiastically.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
High School Diploma -
Buena Park High School
Buena Park, CA06.1999
Skills
- Computer Skills
- Guest Service and Assistance
- Guest Accounts
- Administrative Support
- Payment Processing
- Hotel Reservations
- Data Entry
- Guest Experience Management
- Customer Accounts Management
- Collecting Information
- Customer Care
- Filing
Timeline
Guest Service Agent
Hilton Garden Inn Hotel
05.2022 - Current
Front Desk Agent /Night Manager
Woodsprings Suites
06.2020 - Current
High School Diploma -
Buena Park High School
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