Denise Ford Mitchell
Jeffersonville,IN
Summary
Skilled in providing outstanding customer service, complemented by excellent written and verbal communication abilities. Experienced in conflict resolution, successfully navigating challenging situations to achieve positive outcomes. Track record of improving customer satisfaction through effective problem-solving and proactive engagement. Committed to upholding service excellence in all interactions.
Overview
40
40
years of professional experience
Work History
Merchandiser
Sam's Club
Clarksville, IN
05.2021 - Current
- Developed and implemented merchandising strategies to enhance product visibility and increase sales.
- Analyzed inventory levels and adjusted stock placement to optimize customer access and reduce waste.
- Trained new team members on merchandising standards, product knowledge, and customer service best practices.
- Collaborated with management to plan seasonal displays, ensuring alignment with marketing initiatives and promotional events.
- Conducted regular audits of merchandise presentations to maintain compliance with company standards and guidelines.
Package Handler
FedEx Ground
Jeffersonville, IN
11.2022 - 07.2025
- Operated material handling equipment to ensure efficient package movement.
- Sorted packages by destination, enhancing shipping accuracy and efficiency.
- Loaded and unloaded freight using proper safety protocols and techniques.
- Maintained cleanliness and organization of work areas to promote safety.
- Collaborated with team members to optimize workflow processes and meet deadlines.
HOST
Chilli's
Atlanta, GA
03.2014 - 04.2021
- Directed guest reception and seating processes to foster a positive dining atmosphere. Promoted new menu offerings to increase customer engagement. Managed seating arrangements to optimize service efficiency.
Patient Service Representative
Beautiful Smiles Dental Centers
Atlanta, GA
08.2015 - 07.2018
- Scheduled appointments for new patients to support clinic operations. Assisted patients in understanding treatment options for better decision-making. Organized financial arrangements to improve patient access to care. Managed patient schedules to streamline service delivery and enhance team collaboration.
Fragrance Specialist
Macy's
Atlanta, GA
04.2013 - 11.2013
- Marketed and promoted Elizabeth Arden Group fragrances. Introduced customers to new products, provided excellent customer service and satisfaction to increase business profit.
BEAUTY ADVISER
Macy's
Atlanta, GA
07.2012 - 04.2013
- Provided skin care advice and cosmetic application expertise. Met daily sales goals by introducing customers to new products, provided excellent customer service. Operated cash registers, balanced cash drawers.
LANCOME BEAUTY ADVISER
Macy's
Saginaw, MI
09.2011 - 07.2012
- Provided skin care advice and cosmetic application expertise to help women enhance their appearance.
- Downsized from The Saginaw News, Seeking Employment 2009 - 2011
STAFF WRITER / RELIGION EDITOR
The Saginaw News
Saginaw, MI
01.1986 - 01.2009
- Developed and wrote compelling hard news and feature pieces. Leveraged outstanding communication and interpersonal skills with in-depth reporting, compiled facts/figures, coordinated graphics/photos.
Education
Bachelor of Science - Community Development/Journalism
Central Michigan University
Skills
- Dependable and timely
- Personable
- Inventory management
- Pricing strategy
- Inventory management
- Inventory restocking
Additional Information
- Areas of Strength
- Customer Relations
- Extremely organized
- Exceptional attention to detail
- Extraordinary written and verbal communication skills
- Reliable
- Professional and polished
Languages
English
Native or Bilingual
Timeline
Package Handler
FedEx Ground
11.2022 - 07.2025
Merchandiser
Sam's Club
05.2021 - Current
Patient Service Representative
Beautiful Smiles Dental Centers
08.2015 - 07.2018
HOST
Chilli's
03.2014 - 04.2021
Fragrance Specialist
Macy's
04.2013 - 11.2013
BEAUTY ADVISER
Macy's
07.2012 - 04.2013
LANCOME BEAUTY ADVISER
Macy's
09.2011 - 07.2012
STAFF WRITER / RELIGION EDITOR
The Saginaw News
01.1986 - 01.2009
Bachelor of Science - Community Development/Journalism
Central Michigan University