Denise Franco
Summary
To acquire a challenging position that enhances my career opportunity. A position that allows me to utilize my organizational and business communication skills. My desire is to work closely with others as well as being a team player. I work well in a fast-paced environment and have a passion to learn new things. I am organized and a multi-tasker with time management skills.
My employment history has given me the knowledge of various tasks. Tasks that include working daily with computers, xerox, calculator, fax machine, scanner, telephone etc. My work history has also taught me how be precise with meeting deadlines. I have knowledge in Microsoft Word, Excel and Outlook, Kronos, Resman, Yard, One-site, and Appfolio software. Type 60 WPM.
Overview
21
21
years of professional experience
Work History
HR Administrative Assistant
Fire Rock Navajo Casino
Church Rock, NM
02.2022 - 11.2024
- Processed paperwork related to new hires, terminations, promotions, transfers and other personnel changes
- Assist with coordinating new-hire orientation
- Attended conferences or seminars
- Compiled reports on employee performance evaluations and submitted them for review
- Organized meetings between management team members to discuss various HR issues or initiatives
- Maintain calendars and scheduled appointments
- Arrange travel, prepare and submit travel-related documents
- Performed administrative duties such as filing, copying, scanning and faxing documents
- Answered phone calls, responded to emails and provided general information regarding human resources matters
- Provided support to the HR department by preparing documents, updating databases and organizing files
- Assisted with planning, organizing and coordinating company events
- Conducted employment verification
- Maintain inventory and ordered office supplies
- Prepared monthly reports, minutes, memos, directories and other documents
- Participated in HR training and workshops to improve skills and knowledge
Receptionist
H & R Tax
Albuquerque, NM
01.2021 - 04.2021
- Duties include greet clients, customer service, operate telephone switchboard to answer, screen, forward calls, take messages as well as providing information
- Make phone calls to schedule and confirm appointments
- Update appointment calendars for co-workers
- Match clients to best suit a tax professional for their needs
- Process payments and enter data into their system
- Maintain office cleanliness, organize and keep supplies stocked
- Knowledge of cash register, file and maintain records with confidentiality
- Update fax, mail, assist with other duties with the tax professionals
- Seasonal position
Assistant Manager
Woodberry Heights Apartments
Albuquerque, NM
08.2014 - 09.2018
- Duties include customer service, greet prospects, residents and vendors
- Collect rent and post rent payments in Resman
- Deposit money into bank, monthly delinquency reports
- Send out 3 day Notices of Non-payment of Rent, balance due notices and collections
- Follow-up calls to prospects and residents
- Move-in and move-out paperwork, lease renewals
- Answer phones, scheduling, organize files for vendor and residents
- Ensure all maintenance requests are completed and done correctly
- Tour prospects, input applications for verification on credit and criminal background
- Market surveys, filing, resolve complaints of residents and assist with other co-workers
Office Assistant
Sun Plaza Apartments
Albuquerque, NM
09.2008 - 09.2012
- Duties include greeting prospects and residents, customer service, show model and give tour of property
- Lease agreements, assist with applications and verified information in completing application to make sure they are qualified
- Take rental deposit, collect rent payments and posted to the residents ledger
- Follow up calls to prospects and residents
- Send out collection notices and balance due notices
- Bank deposits, work orders, input information in one-site
- Resolve complaints of residents, emergency on-call duties outside of normal work schedule
- Maintain working relations with police, fire department, welfare department or any private social agencies that assisted residents of the property
Receptionist/Secretary
Narvaez Law Firm
Albuquerque, NM
02.2006 - 03.2008
- Duties include Customer Service, answer phones/screen calls and directed calls to appropriate extensions
- Fax and scan documents and file in appropriate case
- Bate stamp, create sub-files and maintain files
- Expense reimbursement/check request, scheduled meetings and appointments/schedule conference rooms
- Dictate letters, send invoices to clients, notarize documents and enter timesheets for attorneys and other tasks to assist co-workers
Human Resource Secretary
Rehoboth McKinley Christian Hospital
Gallup, NM
03.2004 - 09.2005
- Duties include Customer Service, distributed job applications and gave information on job advertisements
- Directed phone calls to appropriate departments
- Typing, enter data on spreadsheet for Personal Action Forms
- File information in employee files that were kept confidential
- Fingerprinted new employees, responsible for HIPPAA and OSHA compliance
- Revised policies and procedures, handled Tuition Assistance for employees, verified employment and other tasks to help co-workers
Skills
- Problem Solving
- Team work
- Strong communication
- Decision making
- Time management
- Attention to detail
- Data entry
- Type 60 WPM
- Clerical
- Customer service
- Active listening
- Organized and driven
- Exit interviews
- Calendar management
Timeline
HR Administrative Assistant
Fire Rock Navajo Casino
02.2022 - 11.2024
Receptionist
H & R Tax
01.2021 - 04.2021
Assistant Manager
Woodberry Heights Apartments
08.2014 - 09.2018
Office Assistant
Sun Plaza Apartments
09.2008 - 09.2012
Receptionist/Secretary
Narvaez Law Firm
02.2006 - 03.2008
Human Resource Secretary
Rehoboth McKinley Christian Hospital
03.2004 - 09.2005
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