Microsoft, Excel,Word, Power Point, Access
Hi, I’m
Jacelynn Woodie
St. Michaels,Arizona
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
An individual seeking an opportunity with your company with my years of commercial and tribal gaming experience. Confident Surveillance Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Compliance position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adaptable regulatory leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Surveillance Manager specializing in loss prevention and human resource safety functions. Committed to providing security with innovative, high-tech equipment.
Overview
25
years of professional experience
4
Certificates
Work History
Navajo Nation Gaming Regulatory Office
Gaming Surveillance Manager
01.2012 - Current
Job overview
- Oversee the Northern Edge and Flowing Water Surveillance departments, provide training to the
- Surveillance staff for scams, cheats, on the lookout for suspicious activity
- Submit and reviewed
- Violation Reports, Incident Report, complete and submit Quarterly Reports to Executive Director, track time sheets, prepare work schedule
- Certified in the Surveillance System to operator and troubleshoot cameras, install-program and retrieve quotes from Vendor work diligently with casino supervisor/managers and directors of the casino operations and Casino General
- Manager
- Provide my experience and knowledge with commercial/tribal gaming industry
- Delegated as the NNGRO Executive Director, oversee the program, attended various meetings on behalf of the Executive Director, develop/assist with revision of the Navajo Nation Ordinance,
- Approval of NNGE Department Policies and Procedures, Approve Promotions, and develop a great professional working relationship with the Navajo Nation Gaming Enterprise.
Navajo Nation Gaming Regulatory OfficeWindow Rock, AZ
Gaming Agent
11.2011 - 01.2012
Job overview
- Navajo Nation Gaming Regulatory Office
- Opened the Northern Edge Navajo Casino, assembled the department leadership team, trained
- Personnel
- The property has 750 slot machines 10 Table Games and 400 employees
- I coordinated investigations, trained others to investigate and assists in investigations
- Internal loss and develop and maintain policy and procedures manual, Exclusions, Monthly reports, submit timesheets and time cards
- I enforced compliance with Tribal, State and Federal
- Gaming Regulation, NN Ordinance and New Mexico Gaming Compact.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Adopted customer feedback in process and system improvement initiatives.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
- Confirmed smooth operations between clients and talent by acting as liaison.
Navajo Nation Gaming Regulatory OfficeWindow Rock, AZ
Gaming Surveillance Observer
09.2010 - 12.2011
Job overview
- Navajo Nation Gaming Regulatory Office
- Opened Flowing Water Navajo Casino and lead the Surveillance team as an Observer
- The property has 120 slots machines over 25 employees, and 4 Surveillance Observers
- Trained, develop a Surveillance plan to implement for NNGRO to guide and structure the Surveillance department assisting the Executive Director with knowledge and experience
- Trained the
- Observer to detect scams, fraud and be on the lookout for suspicious activity within Soft Count,
- Slots and Cage department
- Reviewed monthly reports, timesheets and prepare work schedule.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.
- Maintained high awareness towards safety, damage and loss prevention by conducting 5 training seminars to associates.
- Reported any incidents immediately to local law enforcement.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Used incident reporting software such as Excel and Word to track daily activities.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Operated and maintained surveillance equipment.
- Watched both live and recorded video surveillance footage.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Recorded time, date and location of incidents.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Supplied extracts from CCTV recordings to maintain records.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored use of data files and regulated access to protect secure information.
Navajo Nation Information Management SystemWindow Rock , AZ
Fingerprinting Tech. /Police Records Clerk
06.2010 - 09.2011
Job overview
- Volunteered to hire at Information Management Section I received and process background
- Checks through Cody Database, Finger printed Law Enforcement applicants, School official maintain a Finger printing file on all 7 District within the Navajo Nation, Prisoner files and classified finger printing cards, issue Identification numbers to AFAS system
- I processed
- RAP sheets for Tribal/State/Federal cases, assist Probation Officers on client’s folders
- I mentor and develop Supervisor at IMS Toyei location, created a team working environment.
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Fire Rock Navajo CasinoChurch Rock, NM
Casino Cage Manager
11.2008 - 08.2009
Job overview
- Opened Fire Rock Navajo Casino as a Cage Supervisor and was promoted to Cage Manager
- The property has 747 Slot Machines, 8 Table Games, Bingo Hall, 300 employees
- I trained 28 Cage Cashier’s, 8 Vault Cashier’s, 9 Soft Count clerks and 2 Soft Count Supervisors
- Submit
- Timesheets; maintain Cage/Soft Count Schedules
- Submit Monthly Reports with CFO and report to General Manager of casino
- Responsible for compliance of Cage/Soft Count policies and procedures, with MICS, Internal Controls, New Mexico Gaming Compact, NN
- Ordinance: and Federal/State/Tribal/local laws
- Monitor Variances, Daily Reconciliation of Vault,
- Attended Department meetings and develop a future plan for future facilities.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Monitored gaming operations continuously to check on dealers and players.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Stayed current on changing tricks and techniques used by players of each game.
- Identified and removed players suspected of cheating in cards or other games.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Interviewed, hired and trained new gambling floor workers.
- Coordinated staff schedules, rotations and breaks.
- Developed strong communication and organizational skills through working on group projects.
Fiesta Henderson Hotel CasinoHenderson, NV
Surveillance Agent
09.2008 - 11.2008
Job overview
- As a Trainee gained exceptional knowledge of all phases of gaming operation, casino games, gain knowledge to operator all surveillance cameras, monitors, video equipment and other CCTV system
- I was trained to identify methods of cheating; I have the ability to interface with all departments under Surveillance, outside law enforcement agencies and Surveillance
- Knowledge with understanding of company and department rules, regulations, policies and procedures
- I’m skilled in establishing and maintaining effective working relationship with staff
- Monitored security cameras for improper actions by patrons and dealers.
- Escorted inebriated and unruly patrons from property to maintain order and safety of staff and guests.
- Observed casino operations for irregular activities such as Scams and theft concerns.
- Supervised and trained 4 surveillance agents in 2008.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Watched both live and recorded video surveillance footage.
- Deployed televising equipment and conducted inspections by directing movement of unit through premises and adjusting camera to diagnose problems.
- Recorded time, date and location of incidents.
- Supplied extracts from CCTV recordings to maintain records.
- Reported any incidents immediately to local law enforcement.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Maintained high awareness towards safety, damage and loss prevention by conducting 5 training seminars to associates.
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
Texas Station Hotel CasinoNorth Las Vegas , NV
Cage Cashier
01.2006 - 09.2008
Job overview
- Train and develop cashier’s new hires and retrain Cashier’s with large variance
- Knowledge with Nevada jurisdiction and gaming laws, Federal/State as well as internal controls, policies and procedures, Demonstrate and understand all Cage operation for each cage bank
- Demonstrate the ability to identify and locate variances within the banks and front line
- Resolve customer disputes, attend all department meetings.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Verified and processed authorization forms for transactions.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Performed check cashing for customers based on company policies.
- Moved currency, coins and chips following exact security protocols.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Checked customer identification and verified signatures for large transactions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
United States Postal ServiceLas Vegas , NV
Window/Distribution Clerk and City Carrier
10.2004 - 08.2006
Job overview
- Provide customer service skills, address customer compliant, weigh mailing packages, ensure packages meet mailing requirements with regulations
- Sort mail by numerical and alpha codes, deliver mail on route in a timely manner.
- Scheduled pickups and deliveries to maintain smooth operations.
- Documented stock records and schedules accurately.
- Coordinated storage locations and product movements.
- Uncovered and resolved errors with minimal oversight.
- Tagged and shelved product using first-in, first-out storage scheme.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Processed and restocked returns.
- Updated computer tracking system with latest product movements.
- Completed daily cycle counts and assisted with monthly audits.
- Collaborated with other departments on supply and quality issues.
- Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets.
- Employed automated systems and Intermec RF units to optimize inventory management.
- Managed and maintained warehouse to comply with company policies and federal regulations.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Upsold postal services like insurance and tracking.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Distributed mail on foot to residences and businesses, delivering to approximately 50 customers per shift.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Operated postage meters, mail sealers and labeling machines.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postal machines, including postage meters and mail-processing machines.
- Updated and maintained mailing lists and customer records.
Mandalay Bay Resort CasinoLas Vegas, NV
Soft Count Clerk
08.2000 - 08.2001
Job overview
- Responsible for the collection and counting of currency from the casino on a daily basis
- Account for all table games documentation, operate a currency counter machine, provided customer service internal and external, follow all safety rules, adhere in departmental quality standards maintain compliance with internal controls, Nevada Gaming Board.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Matched purchase orders with invoices and recorded necessary information.
Sandia Indian CasinoAlbuquerque, NM
Cage/Vault Supervisor
09.1998 - 01.2000
Job overview
- Responsible for training and development of 12 Cage and 6 Vault Cashiers
- Daily reconciliation of Vault, and drop summary sheet, Verification of bank deposits, Scheduling of staff and submitting timesheets, attend Department meeting’s, assist with Table Games training on fills/credits, knowledge of Western Union transactions
- I was promoted from Bingo Caller, Bingo
- Paymaster, Pull Tabs runner, Bingo Admission Clerk to Cage/Vault Supervisor.
- Processed quarterly vault and ATM audits with zero error rate.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Supported, trained and encouraged 12 employees to actively cross-sell financial institution service and product offerings.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Properly processed deposits, withdrawals and payments for average of 20 customers daily.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Complied with internal controls and federal regulations by implementing policy and procedures methods.
- Maintained, organized and stocked teller window areas.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- Utilized financial software to prepare consolidated financial statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Complied with established internal controls and policies.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Designed and maintained financial models to identify and measure risks.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created financial dashboards to provide insights into key performance indicators.
- Conducted financial due diligence on potential investments and acquisitions.
Education
University of PhoenixPhoenix, AZ
Associate of Arts from Business Management
01.2022 - Current
Northern Arizona UniversityFlagstaff, AZ
Associate of Arts from Criminal Justice
05.1995 - Current
Window Rock High SchoolFt.Defiance AZ
High School Diploma
08.1992 - 05.1995
Skills
Incident reports
Safety and security regulations
CCTV Monitoring
Training Oversight
Company risk management
Security officer development
Emergency Response
Security resource allocation
Schedule Management
Daily incident reporting
Analytical and Critical Thinking
Good Telephone Etiquette
Dependable and Responsible
Teamwork and Collaboration
Cultural Awareness
Active Listening
Flexible and Adaptable
Planning and Coordination
Clerical Support
Surveillance knowledge
Surveillance and Evidence Gathering
Surveillance technology
Excellent managerial techniques
Electronic Surveillance (ES) systems
Effective managerial techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of Navajo Nation Tribal Internal Controls, Ordinance, Sports Betting. Policy and Procedures for the Gaming Enforcement and Gaming Surveillance.
- Resolved product issue through consumer testing.
- Supervised team of 13 staff members.
Affiliations
National Indian Gaming Association
Nation Tribal Gaming Commissioner Regulators
Software
Certification
Licensed NM Gaming - 1998 to 2000
Interests
Management, Compliance
Timeline
University of Phoenix
Associate of Arts from Business Management
01.2022 - Current
Gaming Surveillance Manager
Navajo Nation Gaming Regulatory Office
01.2012 - Current
Gaming Agent
Navajo Nation Gaming Regulatory Office
11.2011 - 01.2012
Gaming Surveillance Observer
Navajo Nation Gaming Regulatory Office
09.2010 - 12.2011
Fingerprinting Tech. /Police Records Clerk
Navajo Nation Information Management System
06.2010 - 09.2011
Casino Cage Manager
Fire Rock Navajo Casino
11.2008 - 08.2009
Licensed Navajo Nation Gaming Regulatory 2008-Current
09-2008
Licensed Arizona Department of Gaming- 2008-Current
09-2008
Surveillance Agent
Fiesta Henderson Hotel Casino
09.2008 - 11.2008
Cage Cashier
Texas Station Hotel Casino
01.2006 - 09.2008
Window/Distribution Clerk and City Carrier
United States Postal Service
10.2004 - 08.2006
Soft Count Clerk
Mandalay Bay Resort Casino
08.2000 - 08.2001
Licensed Nevada Gaming - 2000-2008
01-2000
Licensed NM Gaming - 1998 to 2000
09-1998
Cage/Vault Supervisor
Sandia Indian Casino
09.1998 - 01.2000
Northern Arizona University
Associate of Arts from Criminal Justice
05.1995 - Current
Window Rock High School
High School Diploma
08.1992 - 05.1995