Denise Francois
Middleburg
Summary
Organized office manager skilled in optimizing office functions and leading administrative teams to meet executive needs. Demonstrates a strong grasp of contract negotiations, budgeting, payroll, and enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
LLS
Frida
USA
09.2024 - Current
- Facilitated communication between non-English speaking patients and healthcare providers.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Interpreted medical documents, including patient records and discharge summaries, to support healthcare providers in delivering quality patient care.
- Facilitated communication between diverse language speakers and staff to ensure accurate information exchange.
- Resolved language barriers to promote effective teamwork across locations.
- Collaborated with team members to improve service delivery and streamline processes.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Provided translation support to colleagues during projects.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Attended training sessions on new technologies used in the field of interpreting.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Compiled background information on content and context of translations for intended audience.
Office Manager
J&Y transportation Services, L.L.C
01.2022 - Current
- Supervised office, administrative, and customer service employees, ensuring adherence to quality standards and deadlines while correcting errors and addressing problems.
- Processed payroll deposits accurately and efficiently.
- Evaluated employees' job performance and compliance with regulations, recommending appropriate personnel actions.
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Answered incoming telephone calls, directed them to appropriate departments, and took detailed messages.
CSR
Maximus Call Center
Jacksonville
10.2025 - 01.2026
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and provided product information efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to streamline service delivery and resolve customer issues.
- Utilized CRM software to track customer issues and follow up promptly on resolutions.
- Implemented customer feedback to enhance service experience and address recurring issues.
- Resolved complex problems by coordinating with other departments to deliver tailored solutions for customer needs.
- Monitored call metrics to ensure compliance with quality standards and policies.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Medical Receptionist
Medical Physicians Group
04.2023 - 10.2025
- Coordinated patient appointments, optimizing schedule for efficient clinic flow.
- Scheduled patient appointments and maintained updated patient records in the computer system.
- Conducted insurance verification by collecting and reviewing necessary patient information.
- Collected and verified personal, medical, and insurance information to ensure accurate benefit verification.
- Managed appointment schedules, ensuring timely patient flow throughout the clinic.
- Moved patients through appointment as scheduled
- Collected all co-pays and payment using Real Med, scheduled appointments as needed
- Maintained medical records by accurately filing and updating patient information.
- Answered multiple phone lines
- Addressed patient inquiries and resolved issues promptly, enhancing overall patient satisfaction.
- Knowledge and understanding of ICD-10 codes
- Patience and ability to manage stress
- Skilled in negotiation
- Problem-solving skills
- Assist with payment posting and refunds
- Resolve billing and customer credit issues.
- Inventory management
- Working in the clinic with multiple office Doctors
Interpreter
Fedex
11.2023 - 03.2024
- Facilitated communication between remote parties through video conferencing or phone interpretation, bridging gaps in accessibility.
- Employed active listening and cultural sensitivity to deliver precise interpretations, enhancing understanding between parties.
- Preserved message content, tone, and emotion to ensure faithful communication of intent.
Virtual Caregiver
PAPA
01.2020 - 01.2024
- Supported clients in activities of daily living to enhance independence and overall quality of life.
- Facilitated meaningful conversations and social interactions while delivering personal care assistance.
- Aided with feeding and tracked nutritional intake to help patients meet dietary goals.
- Assisted patients with self-administered medications.
Education
Business Office Administration - Diploma
Florida Career College
Jacksonville, FL04-2023
Certificate - CNA
Excel CNA Healthcare Training
Jacksonville, FL12-2015
Bachelor Degree - Banking And Financial Support Services
BIWI
Port Au Prince, HTI07-2005
Skills
- Patient service coordination
- Insurance verification
- Appointment coordination
- Scheduling appointments effectively
- CRM management
- Data entry accuracy
- Administrative knowledge
- Microsoft Office proficiency
- Internet research skills
- Analytical problem solving
- Process improvement
- Task completion
- Self-directed execution
- Time management strategies
- Team leadership
- Team collaboration
- Customer service
- Client communication
- Multilingual communication
- Effective communication
- Issue resolution
- Decision-making
- Adaptive thinking
- Cultural sensitivity
- Interpersonal communication
- Listening techniques
- Written communication
- Reliability
- Software proficiency
- Research methods
Languages
- English
- Haitian Creole
- Spanish
- French
Timeline
CSR
Maximus Call Center
10.2025 - 01.2026
LLS
Frida
09.2024 - Current
Interpreter
Fedex
11.2023 - 03.2024
Medical Receptionist
Medical Physicians Group
04.2023 - 10.2025
Office Manager
J&Y transportation Services, L.L.C
01.2022 - Current
Virtual Caregiver
PAPA
01.2020 - 01.2024
Business Office Administration - Diploma
Florida Career College
Certificate - CNA
Excel CNA Healthcare Training
Bachelor Degree - Banking And Financial Support Services
BIWI