DENISE FRANKENFIELD
Freemansburg,PA
Summary
With over 43 years at NEW ENTERPRISE STONE & LIME CO, I excelled in managing customer service across six locations, handling multi-million dollar accounts with unparalleled success. Renowned for exceptional interpersonal communication and time management, my dedication significantly benefited the company, showcasing my ability to exceed expectations and foster strong client relationships.
Overview
44
44
years of professional experience
Work History
Customer Service Manager
NEW ENTERPTISE STONE & LIME CO
03.1981 - 09.2024
I worked over 43 years in a high paced business. I was accountable for providing service for over 6 locations. During that time I also had to conduct business in my own location. I serviced thousand of tons of stone. I also assisted in major large volume multi million dollar accounts. My reputation with these accounts exceeded customer expectations. I a very appreciated with my multi million dollar accounts on the benefit of my company. I have high credentials. I take extreme pride in my customer sere work for my company.
Education
High School Diploma -
FREEDOM HIGH SCHOOL
Bethlehem, PASkills
- Customer-focused
- Training and mentoring
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Effective workflow management
- Conflict resolution techniques
- Exceptional telephone etiquette
Accomplishments
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
- Successfully recruited and trained [Number] new customer service representatives.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Timeline
Customer Service Manager
NEW ENTERPTISE STONE & LIME CO
03.1981 - 09.2024
High School Diploma -
FREEDOM HIGH SCHOOL
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