Jennifer Rambo
Pensacola,FL
Summary
Dedicated Customer Service Manager providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Winn Dixie
Pensacola, Florida
10.2013 - Current
- Upheld quality control policies and procedures to increase customer satisfaction.
- Performed quality assurance checks on calls handled by agents in order to maintain
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized client contracts, records and reports to strengthen traceability.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed and implemented strategies for providing excellent customer service experience.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Cash handling.
Customer Service Manager
W
Education
Certified Wedding Planner - Wedding Coordinator
Penn Foster Career School
Scranton, PA05-2012
Skills
- Sales Promotion
- Project Management
- Report Preparation
- Complaint resolution
- Account Management
- Schedule Coordination
- Training and mentoring
- Workflow Management
- Deadline-oriented
- Budgeting and finance
- Decision-Making
- Customer Retention
- Employee Scheduling
- Positive and Constructive Feedback
- Skilled multi-tasker
- Customer Relations
- Time Management
- Schedule Management
- Personnel training and development
- Cash Handling
- Excellent time management skills
- Policy Enforcement
- Training and coaching
- Customer-focused
- New Hire Training
- Problem-Solving
- Turnover Minimization
- Focused on customer satisfaction
- Customer Service
Timeline
Customer Service Manager
Winn Dixie
10.2013 - Current
Customer Service Manager
W
Certified Wedding Planner - Wedding Coordinator
Penn Foster Career School