Denise Franklin

November 2019 - current - promoted to Training and Development Specialist - Developed training materials for Patient Resource Advocates in hospital settings. Training materials covered Indiana Medicaid, Ohio Medicaid, Marketplace coverage, Presumptive Eligibility, Social Security Disability and patient advocacy. Delivered in person trainings for Patient Resource Advocates and hospital registration staff. Delivered virtual training of Indiana Medicaid and Social Security Disability. Reviewed policy changes and translated that to training materials for Medicaid policy updates during COVID Public Health Emergency for Patient Resource Advocates.

Other positions - Patient Resource Advocate, Senior Advocate - filed and advocated for patients with applications for Indiana Health Coverage Programs, Marketplace coverage, SNAP benefits, and Social Security Disability benefits.

• Tracked and reported on training requirements, completion and status.
• Coordinated training events with internal and external trainers.
• Developed curricula, instructions, documentation and written tests for Medicaid training courses.
• Created curricula, instructions, documents and written tests for various types of training courses.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Liaised between executives and entry-level workers, facilitating smooth communication.
• Trained and mentored new personnel hired to fulfill various roles.
• Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
• Developed and implemented updating training programs for over 50 employees.

• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Educated patients on eligibility and affordability options by offering insightful information.
• Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Managed processing of financial assistance and food stamp benefits applications.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
• Interviewed applicants and explained scope of different available benefits.
• Identified job seekers with job searching challenges to strategize success plans.
• Sorted out jobs relevant to interests of candidates to forward information to candidates.
• Input gathered information and researched data on applicants into computer system using Indiana Client Eligibility Service.
• Selected qualified applicants to refer to employers for possible job placement purposes.
• Documented all communication with applicants and inputted information into system using Indiana Client Eligibility Services (ICES).
• Used ICES to maintain over 300 candidate files and file notes.
• Input gathered information and researched data on applicants into computer system using ICES.
• Documented all communication with applicants and inputted information into system using ICES.

• Educated patients on eligibility and affordability options by offering insightful information.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
• Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
• Communicated with people from various cultures and backgrounds on application process.
• Managed processing of financial assistance and food stamp benefits applications.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.