Denise Galarza
Lynwood,CA
Summary
Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Willing to do what it takes to exceed the company's expectations to ensure that all goals are met, done accurately, and productivity is at it's peak.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Intex
02.2023 - 12.2023
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Created and maintained detailed database to develop promotional sales.
- Completed data entry tasks with accuracy and efficiency.
- Developed and maintained databases to store customer information.
- multitasked using double monitors to help search and input data onto the system.
- Assisted with live chat function
- Would assist up to 4 customers at once.
Law Firm Assistant
Law Offices Drociak And Yeager
07.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
Data Entry Clerk
GEE Animation - Part Time
08.2022 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Documents completed work in appropriate logbooks.
- Obtained scanned records and uploaded into database.
Sales Associate
United Pacific
12.2020 - 08.2022
- The company I worked for was United Pacific, specifically a travel center for truckers to supply them with diesel and other important services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Personal Assistant
Billion Dollar Lashes
04.2020 - 11.2020
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
Retail Sales Associate
Miniso
06.2019 - 05.2020
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cheer Coach/Teacher's Assistant
ICES
08.2019 - 02.2020
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Taught range of sport-specific skills with optimal safety standards.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Reviewed lesson material with students individually or in small groups.
- Documented student progress and communicated with parents to keep informed.
Education
No Degree - Pediatric Nursing - In Progress
Long Beach City College
Long Beach, CAHigh School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA06.2018
Skills
- Product Development Collaboration
- Work Assignments
- Cash Handling
- Stocking and Receiving
- In-Store Support
- Inventory Stocking
- New Hire Training
- Adaptability and Dependability
- Team Leadership
Timeline
Call Center Representative
Intex
02.2023 - 12.2023
Data Entry Clerk
GEE Animation - Part Time
08.2022 - 10.2022
Law Firm Assistant
Law Offices Drociak And Yeager
07.2022 - 11.2022
Sales Associate
United Pacific
12.2020 - 08.2022
Personal Assistant
Billion Dollar Lashes
04.2020 - 11.2020
Cheer Coach/Teacher's Assistant
ICES
08.2019 - 02.2020
Retail Sales Associate
Miniso
06.2019 - 05.2020
No Degree - Pediatric Nursing - In Progress
Long Beach City College
High School Diploma -
Marco Antonio Firebaugh High School
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