Hi, I’m
Denise Gant
Ladson,SC
Summary
Enterprising motivated leader, ready to contribute to teams success and dedicated to ensuring the client experience is professional and consistent. Reliable and highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
25
years of professional experience
Work History
Glimpse-A Styling Salon
Owner/Operator
03.2002 - Current
Job overview
- Developed business from ground up building a repetitive clientele and consistently bringing in yearly revenue
- Handled a team of 17 stylists, customer, and vendor conflicts with knowledgeable, fair approach
- Managed business accounting, checking records regularly to identify and resolve problems
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Delivered fast and friendly service regarding questions and service complaints
- Resolved customers' complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Continuing Education
Amazon Logistics DSC4
L3 Operations Lead
10.2019 - 08.2024
Job overview
- Assisted in the development/launch of Load Out operations at a new delivery station;leading 85-100 associates
- Trained associates to execute effectively in order to meet daily metrics
- Consistently engaged with associates to identify any concerns and develop strategies to improve the function of Load Out operations
- Daily Labor Tracking/auditing/reporting
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Daily inventory control
- Daily tracking to ensure site consistently met on time dispatch metric
- Conducted regular performance assessments, providing constructive feedback
- Performed quality control and monitored production efforts.
- Collected, arranged, and input information into database system.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Oversaw problem resolution to address barriers to operational efficiency.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to senior management.
Lowe's Home Improvement
Customer Service Representative
01.2000 - 07.2002
Job overview
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bernard's School of Hair Fashion , Lewiston, ME
Cosmetology License
Edward Little High School , Auburn, ME
High School Diploma
06.
Skills
- Excellent written/verbal communication skills
- Interpersonal Communication
- Attention to detail
- Leadership/Team player
- Problem-solving
- Consumer relations
- Procurement
- Special events planning
- Vendor Relations
Timeline
L3 Operations Lead
Amazon Logistics DSC4
10.2019 - 08.2024
Owner/Operator
Glimpse-A Styling Salon
03.2002 - Current
Customer Service Representative
Lowe's Home Improvement
01.2000 - 07.2002
Bernard's School of Hair Fashion
Cosmetology License
Edward Little High School
High School Diploma
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