DENISE GILLIS
Plano,TX
Summary
Detail-oriented and highly motivated professional with a strong commitment to excellence. Proven ability to learn quickly and exceed expectations in fast-paced environments. Energetic team player contributing positively to team dynamics and productivity.
Overview
4
4
years of professional experience
Work History
FOH Support
Keke's Breakfast Cafe
Plano, Texas
05.2025 - Current
- Greeted and seated guests promptly upon arrival.
- Managed the waitlist system to optimize table availability.
- Assisted in training new hosts on procedures and customer service standards.
- Communicated wait times clearly to guests for an improved experience.
- Coordinated with servers to ensure smooth dining operations.
- Maintained cleanliness and organization of the host stand area, and multitasked as a busser when needed.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
Shift Lead
Jamba Juice
Plano, TX
08.2021 - 05.2025
- Learned all required tasks rapidly to maximize performance.
- Delivered Jamba’s BOOST Service Standards by being knowledgeable, efficient, and energizing the guest experience. Additionally, I demonstrated a strong understanding of all Jamba product nutritionals, and communicated this information to the guests and the store team.
- Capability to handle both Front of House, Back of House, and Manager duties.
- Worked at different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly, and accurately.
- Presented a friendly attitude, and created and maintained a pleasant atmosphere for guests and the team.
- Handled high-level responsibilities, including managing store data logs.
Food & Beverage Team Member
Hawaiian Falls
Garland, Texas
05.2021 - 07.2021
- Duty positions were cashier, food prep, cleaning, and restocking.
- Greeted customers at the counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Expressed loud and clear communication with co-workers for food prep services, and helped in other positions.
Education
Associate of Arts - General Studies
Collin County Community College
Plano, TX05-2025
Certificate - Banking
Collin County Community College
Plano, TXSkills
- Professional communication skills
- Willingness to learn
- Teamwork and collaboration
- Attention to detail
- Customer service
- Cash handling
Extra Course/Qualification
- Notary Professional
Timeline
FOH Support
Keke's Breakfast Cafe
05.2025 - Current
Shift Lead
Jamba Juice
08.2021 - 05.2025
Food & Beverage Team Member
Hawaiian Falls
05.2021 - 07.2021
Associate of Arts - General Studies
Collin County Community College
Certificate - Banking
Collin County Community College
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