Denise Gonzalez
San Antonio
Summary
A dedicated professional with solid background in case management and commitment to delivering impactful results. Known for excellent team collaboration and adaptability in dynamic environments. Reliable in managing client needs and adept in conflict resolution and case analysis.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Specialist
Leidos QTC Health Services
07.2021 - Current
- Case management for veterans/claimants filing for disability ratings
- Schedule or reschedule appointments, communication with claimants and providers for coordination of scheduling
- Documentation of occurrences and medical record's and case information
- Multi line phone usage
- Creating and running reports
Clerk
JGS Mobile Fleet Maintenance
10.2014 - 12.2020
- Invoicing
- Accounts payable/receivable
- Payment posting
- Answer phones
- Schedule appointments
- Customer service
Front Desk Receptionist/Biller
SA Injury Center
03.2019 - 10.2020
- Scheduling patients, checking in, checking out patients, collection of cash or copays
- Answering phones, handling calls from patients, attorneys, medical facilities, marketers, vendors, returning calls and ensuring calls were returned
- Daily documentation and reporting of patients, auto injuries, cash intake
- Reporting through various spreadsheets and computer programs
- Notations in patient chart, for accuracy
- Month end calculations, documentation, and reporting
- Patient referrals, coordinating, scheduling, sending medical records, and requesting medical records
- Sanitize and clean treatment rooms after each patient
- Perform E-Stim therapy whenever it was necessary
- At end of day, clean entire office, and do all patient laundry
- Organized and processed all auto injury patient
- Sending initial notes to attorney, request permission to refer patient out if necessary
- Request medical records if necessary
- Send new auto injury patient's information to Head Biller in Las Vegas, using specific format
- Document information on spreadsheet, and in patient's chart
- Checked insurance information
Billing Manager
Sleep Apnea Labs of San Antonio
02.2009 - 09.2014
- Managed corporate billing office
- Supervised up to four data entry clerks
- Billed insurance companies for sleep studies performed
- Billed for durable medical equipment
- Credentialing
- Authorizations for procedures
- Obtaining insurance benefits
Medical Biller and Coder
San Antonio Medical Associates
07.2001 - 12.2008
- Billing and coding of all office and hospital charges
- Posting of insurance and patient payments
- Claims appeals and aging reports
- Closing and balancing of days, months, and years
- Running reports for all doctors
- Teaching new software system to office
- Building files in new software program
Education
Registered Medical Assistant - Medical Assistant
San Antonio College of Medical And Dental
San Antonio, TX01-1994
High school -
Highlands High School
San Antonio, TX05.1983
Skills
- CPT Coding
- Data Entry
- ICD-9
- Case management
- ICD-10
- Medical Scheduling
- Medical Office Experience
- Customer Service
- Filing
- Insurance Verification
- Medical Records
- Inventory Clerk
- Medical Billing
- EMR Systems
- Bilingual
- Microsoft Office
- Medical Coding
- Accounts Receivable
- Case planning
- Ethical practice
- Progress monitoring
- Legal compliance
- Confidentiality
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
Certification
- Registered Medical Assistant, 09/01/92, Present
- Driver's License, 08/01/23, 11/01/31, C
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Case Specialist
Leidos QTC Health Services
07.2021 - Current
Front Desk Receptionist/Biller
SA Injury Center
03.2019 - 10.2020
Clerk
JGS Mobile Fleet Maintenance
10.2014 - 12.2020
Billing Manager
Sleep Apnea Labs of San Antonio
02.2009 - 09.2014
Medical Biller and Coder
San Antonio Medical Associates
07.2001 - 12.2008
High school -
Highlands High School
Registered Medical Assistant - Medical Assistant
San Antonio College of Medical And Dental
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