Denise Goulet
East Haven,CT
Summary
Dynamic Store Manager with proven success at Family Dollar, excelling in team leadership and customer service. Expert in training and mentoring staff, enhancing store merchandising, and implementing operational efficiencies. Achieved significant sales growth while minimizing shrinkage through effective problem-solving and strong customer relations. Committed to fostering a positive and productive work environment.
Overview
16
16
years of professional experience
Work History
Store Manager
Family Dollar
07.2009 - Current
- Assisted in training staff on operational procedures and customer service standards.
- Supported inventory management by organizing stock and conducting regular audits.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Utilized point-of-sale systems for processing transactions and maintaining accurate sales records.
- Monitored store cleanliness and safety standards, ensuring compliance with company policies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Retail Management - Retail And Business Management
Store Academy
Hamden CT06-1992
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Store merchandising
- Team building and leadership
- Operations management
- Policies and procedures
Accomplishments
2019 Store Manager of the year for the region.
Training Store Manager for district.
Project Manager for new store opening.
Timeline
Store Manager
Family Dollar
07.2009 - Current
Retail Management - Retail And Business Management
Store Academy
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