Denise Gross
6 Heather Court,NY
Summary
Dynamic Front Desk Coordinator with a proven track record. Excelling in customer service and efficient billing processes. Self-motivated and quick to learn, I enhanced patient satisfaction through effective communication in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Front Desk Coordinator
Center for Physical Therapy
Wappingers Falls, NY
10.2020 - 09.2025
Front Desk Agent / Billing
Advanced Health and Injury Care
Fishkill, NY
12.2010 - 09.2017
- Greeted and assisted patients with check-in and appointment scheduling.
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained accurate patient records in electronic health record system.
- Resolved patient inquiries efficiently, enhancing overall customer satisfaction.
- Assisted in billing processes, verifying insurance information for accuracy.
- Trained new front desk staff on procedures and software systems effectively.
Education
Businesses
Westchester Community College
Valhalla, NYSkills
- Customer service I truly enjoy working with people and fostering a positive environment
- I am very self motivated and quick to learn
- Collaborated on team projects, consistently meeting, goals, and adding fresh ideas Our company and I often participated in outreach events in our community, which I thoroughly enjoyed being a part of
Timeline
Front Desk Coordinator
Center for Physical Therapy
10.2020 - 09.2025
Front Desk Agent / Billing
Advanced Health and Injury Care
12.2010 - 09.2017
Businesses
Westchester Community College