Denise Guillory
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Case Manager/Paralegal Specialist /Remote
U. S. Small Business Administration
04.2021 - 05.2023
- Performing remotely legal reviews of business loan documents for compliance with applicable agency policies and practices, regulations, and laws
- Able to process loan documents accurately, reviews, and timely matter
- Assist attorneys in preparing legal documents, disbursing disaster loan proceeds, legal research, litigation support, and team collaboration and act as advisor to disaster office personnel on legal and policy matters concerning lending process
- Manage borrower's portfolio ready for disbursement of loan
- Answered over 100 incoming calls per day applicants calls for loan status, and make 40 outgoing calls to applicants, and Insurance verification.
- Responding to loan related inquiries from, and preparing correspondence for, wide range of customers such as Attorneys, borrowers, managers/supervisors, other internal and external partners, and public
- Managing portfolio of loans and performing all loan closing duties for any assigned loans while complying with portfolio management directives
- Review Cases for correction after Audits, and special projects
- Review legal documents, attention to detail, and administrative files to analyze facts and issues.
Investigative Analyst /Remote
U. S. Census Bureau
01.2020 - 04.2021
- Review applicant application for employment collect credentials for procedural accuracy, answer technical personnel/payroll questions through research using federal personnel guidelines, accounting procedures and manuals for hiring.
- Collecting, evaluating, analyzes reports, disseminates, problem solving, and reevaluates criminal intelligence for use by criminal investigators
- Review Federal Bureau Investigation fingerprints rap sheets and credentials for employee hire
- Contact applicants for documentation, discrepancy, accuracy, and questions due to employment application.
Case Manager/Paralegal Specialist
U. S. Small Business Administration
09.2017 - 06.2019
- Performing legal reviews of residential and business loan documents for compliance with applicable agency policies and practices, regulations, and laws
- Responding to loan related inquiries from, and preparing correspondence for, a wide range of customers such as Attorneys, borrowers, managers/supervisors, other internal and external partners, and general public
- Managing a portfolio of loans and performing all loan closing duties for any assigned loans while complying with portfolio management directives
- Prepares reports by collecting, analyzing, and summarizing application and results in data and trends; compiling, statistics; completing grant and subsidy applications.
- Making recommendations for disbursement of funds within agency guidelines
- Using Microsoft Office software or other computer applications such as mainframe database software to perform a wide variety of functions.
Education
MBA - Business Administration
University of Phoenix
Dallas, TXBachelor of Science - Business Management
University of Phoenix
Dallas, TXSkills
- Microsoft Office, excel, power point, word, outlook, DCMS software, DCMS 20 software, marketing, and legal research
- Shared Governance
- Staff Training
- Patient Assessments
- Social Work
- Program Development
Timeline
Case Manager/Paralegal Specialist /Remote
U. S. Small Business Administration
04.2021 - 05.2023
Investigative Analyst /Remote
U. S. Census Bureau
01.2020 - 04.2021
Case Manager/Paralegal Specialist
U. S. Small Business Administration
09.2017 - 06.2019
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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