Denise Guinta-Loerzel
Syracuse,NY
Summary
Dedicated 911 Dispatcher offering 25 years of experience. Following Policy and Procedures of Onondaga County 911. Communications training officer for the center for 23 years. Recently been recognized with Cares Award. Fire Dispatcher of the year in 2006.
Overview
32
32
years of professional experience
Work History
Public Safety Fire Dispatcher
Onondaga County
Syracuse, NY
08.1999 - Current
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
Assistance Branch Manager
Power Federal Credit Union
Syracuse, NY
03.1992 - 08.1999
- Submitted loan applications to underwriter for verification and recommendation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assessed employee performance and developed improvement plans.
Education
Associate of Arts - Business Administration
Columbia College
Columbia, MO10.1995
High School Diploma -
Christian Brothers Academy
Dewitt, NY06.1989
Skills
- Public Safety Dispatcher
- Communications Training Officer (CTO)
Timeline
Public Safety Fire Dispatcher
Onondaga County
08.1999 - Current
Assistance Branch Manager
Power Federal Credit Union
03.1992 - 08.1999
Associate of Arts - Business Administration
Columbia College
High School Diploma -
Christian Brothers Academy