Denise Hall
Lincoln,NE
Summary
Compassionate professional with a strong background in case management and client advocacy. Skilled in problem-solving and time management, contributing to successful case resolutions through effective collaboration with multidisciplinary teams and streamlined workflows.
Results-driven Intake Caseworker known for delivering personalized service plans and advocating for client needs. Proven ability to enhance access to community resources, ensuring optimal client outcomes while maintaining high standards of care.
Overview
7
7
years of professional experience
Work History
Intake Caseworker
Alcohol and Drug Solutions
Lincoln, NE
01.2025 - Current
- Conducted comprehensive client assessments to determine treatment needs and eligibility for services.
- Developed individualized service plans in collaboration with clients, ensuring alignment with recovery goals.
- Facilitated referrals to community resources, enhancing access to support services for clients in need.
- Provided ongoing case management, monitoring client progress and adjusting plans as necessary for optimal outcomes.
- Led training sessions for new staff on intake procedures and best practices in client engagement.
- Implemented process improvements that streamlined intake workflows, reducing wait times for clients seeking assistance.
- Collaborated with multidisciplinary teams to coordinate care and address complex client issues effectively.
- Advocated for clients' needs within agency and community settings, promoting holistic approaches to recovery support.
- Optimized workflows by implementing efficient organizational systems that streamlined document management and reduced administrative burdens.
- Provided comprehensive support to clients, conducting thorough interviews to gather vital information for assessments.
- Delivered empathetic and compassionate service to clients, ensuring their dignity was maintained throughout the process.
- Reduced response times for clients with urgent needs through effective prioritization of cases.
- Facilitated timely access to resources for clients by connecting them with appropriate support services within the community.
- Increased successful case resolutions by collaborating closely with multidisciplinary teams and agencies.
- Promoted an inclusive atmosphere that respects cultural diversity, adapting communication styles as needed to accommodate individual client needs.
- Strengthened the agency''s reputation for excellence by consistently delivering outstanding customer service to both internal and external stakeholders.
Cashier
Texas Road House
Lincoln, NE
02.2023 - Current
- Processed customer transactions accurately and efficiently, ensuring prompt service during peak hours.
- Maintained cash register operations, balancing drawers at end of shifts to ensure financial accuracy.
- Trained new cashiers on point-of-sale systems and customer service best practices for improved performance.
- Assisted with inventory management by tracking stock levels and notifying management of shortages or inconsistencies.
- Collaborated with team members to uphold restaurant cleanliness standards, contributing to a welcoming dining environment.
- Implemented suggestions for improving checkout procedures, reducing wait times and increasing transaction efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty through effective communication.
- Supported promotional campaigns by effectively communicating menu specials and upselling additional items to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
YP
State of Nebraska
York, NE
03.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree -
Northease High School
Lincoln, NESkills
- Motivational interviewing
- Service planning
- Interviewing techniques
- Client assessment
- Confidentiality
- Patient scheduling
- Scheduling appointments
- Insurance verification
- Appointment scheduling
- Follow-up skills
- Charting and clinical documentation
- Inventory management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Intake Caseworker
Alcohol and Drug Solutions
01.2025 - Current
Cashier
Texas Road House
02.2023 - Current
YP
State of Nebraska
03.2019 - 06.2021
No Degree -
Northease High School