Denise Henley-Myers
Euless,TX
Summary
Results-driven professional in child support enforcement and family law. Expertise in critical thinking, problem-solving, and communication to facilitate collaboration with families and legal entities. Proven experience in enforcing compliance with child support orders, mediating disputes, and delivering essential information to parents, significantly improving financial support for children.
Overview
2014
2014
years of professional experience
Work History
Package Handler
FedEx
Fort Worth, Texas
- Sorted packages by destination for efficient processing and delivery.
- Operated package scanning equipment to ensure accurate tracking.
- Loaded and unloaded trucks following safety protocols and procedures.
- Maintained cleanliness and organization of work area for safety compliance.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Resolved conveyor system issues by clearing jams and blockages.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Collaborated with team members to improve workflow and increase productivity.
- Participated in regular safety meetings and training sessions.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Child Support Enforcement Officer
MDHS
, MS
12.2011 - 04.2013
- Executed targeted case actions to successfully locate absent parents, facilitating timely child support enforcement.
- Coordinated paternity tests and documentation to establish child support and medical support obligations, ensuring compliance with legal standards.
- Assessed child support cases to determine appropriate case action.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Oversaw child support cases, referring delinquent cases to other departments for enforcement.
- Negotiated settlements and agreements with parties outside of court.
- Conducted detailed investigations to locate individuals, verify employment and determine assets.
- Maintained current knowledge of child support policies and procedures, [State] family law and federal regulations.
- Prepared comprehensive documentation of administrative and legal actions related to child support orders, supporting effective case management and compliance.
Front Desk Clerk
MDHS
Jackson, MS
05.2009 - 09.2011
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Addressed legal issues, assisting with hearings and providing testimony to inform custody arrangements
- Gathered information from custodial parents and documented case history in case management software.
- Assessed child support cases to determine appropriate case action.
- Prepared documentation of administrative and legal actions related to child support orders.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Maintained current knowledge of child support policies and procedures, [State] family law and federal regulations.
- Conducted genetic testing to establish paternity.
- Reviewed and maintained child support files and databases.
- Executed appropriate case action to locate absent parents.
- Conducted detailed investigations to locate individuals, verify employment and determine assets.
- Monitored cases and reviewed to determine eligibility for closure.
- Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
- Negotiated settlements and agreements with parties outside of court.
Clerical Worker
Tempstaff
Jackson, MS
01.2008 - 09.2009
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted visitors to provide information and direct to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered telephones, directed calls and took messages.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Dispersed incoming mail to correct recipients throughout office.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Collected and coded various documents to prepare for filing, storage and processing.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Trained staff members to perform work activities and use computer applications.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Monitored cases and reviewed to determine eligibility for closure.
- Negotiated settlements and agreements with parties outside of court.
- Reviewed and maintained child support files and databases.
- Assessed child support cases to determine appropriate case action.
- Executed appropriate case action to locate absent parents.
- Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
- Conducted detailed investigations to locate individuals, verify employment and determine assets.
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
- Gathered information from custodial parents and documented case history in case management software.
- Reviewed applications for service and interviewed custodial and non-custodial parents.
- Maintained current knowledge of child support policies and procedures, [State] family law and federal regulations.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Delivered messages and ran errands.
- Typed, formatted and edited correspondence and other documents.
- Trained staff members to perform work activities and use computer applications.
Education
Bachelor of Science - Business Administration And Management
Bryan University
Tempe, AZ11.2020
Skills
- Child support compliance
- Case management
- Paternity testing
- Legal documentation
Timeline
Child Support Enforcement Officer
MDHS
12.2011 - 04.2013
Front Desk Clerk
MDHS
05.2009 - 09.2011
Clerical Worker
Tempstaff
01.2008 - 09.2009
Bachelor of Science - Business Administration And Management
Bryan University
Package Handler
FedEx