Demitrich Collins
Memphis,TN
Summary
Compassionate Caseworker with background in social services and child welfare. Possess strong knowledge of case management, crisis intervention, and advocacy. Demonstrated skills in counseling and relationship-building have resulted in positive outcomes for clients. Adept at collaborating with multidisciplinary teams to develop comprehensive support plans for individuals and families.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Caseworker
Maximus Federal Services
Memphis, Tn
03.2020 - 08.2022
- Created and updated case plans for children and families to address their unique needs.
- Monitored compliance with court orders regarding child support payments.
- Developed strategies to help parents meet their child support obligations.
- Facilitated collaboration among DHS, law enforcement, and courts to streamline service delivery.
- Documented case progress and maintained accurate records in systems.
- Organized transportation for clients to promote attendance at court hearings and critical appointments. for clients to court hearings or other appointments related to their cases.
- Attended regular meetings with supervisors to discuss caseloads and other relevant topics.
Patient Representative Coordinator
Sanitas Medical Center
Memphis
08.2017 - 09.2019
- Review scheduled appointments to complete pre-visit planning; validate insurance eligibility in eCW; verify pharmacy information and designated PCP in Leap to support continuity of care; confirm and update copayment amounts and pending balances; contact patients to address eligibility issues or confirm attendance; validate patient contact information in Availity; and documents pre-visit planning completion.
- For scheduled and walk - in patients, perform the check -in process; verify the patient’s scheduled appointment and visit type in eCW; scan and uploads identification and insurance cards; print and scan the Patient Registration Form; validate insurance eligibility; collect required copayments; update demographic information by asking the patient the required information (email, phone, address) in eCW; collect consents when applicable and update the visit status to confirm check-in completion.
- Ensures patients are seen in a timely manner by monitoring schedules and workflows, minimizing wait times, and reducing the risk of patient dissatisfaction.
- Welcome and greet patients and visitors to the Medical Center in a friendly and professional manner; determines the purpose of their visit and directs them to the appropriate person or department as needed.
Education
Diploma - Medical Office Administration
Remington College
Salt Lake City, UT 06.2019 - 10.2020
Skills
- Case plan development
- Child support compliance
- Documentation accuracy
- Agency coordination
- Insurance verification
- Appointment scheduling
- Patient relations
- Effective communication
- Time management
- Dependency management
- Interpersonal and written communication
- Crisis intervention
- Case information confidentiality
- Case file documentation
Timeline
Caseworker
Maximus Federal Services
03.2020 - 08.2022
Diploma - Medical Office Administration
Remington College
06.2019 - 10.2020
Patient Representative Coordinator
Sanitas Medical Center
08.2017 - 09.2019