Denise Higgins
Monmouth Beach,NJ
Summary
Customer focused Sales and Customer Success professional with 15+ years of experience in the financial services industry. Demonstrated expertise in growing and retaining business. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Business Development
Wavelength
09.2016 - 09.2017
- Established relationships with new clients and partners resulting in increased revenue.
- Implemented sales strategies through promotions and partnerships resulting in new clients.
- Maintained relationships with existing clients resulting in improved client satisfaction.
Vice President of Sales and Support
Mantara
05.2009 - 05.2010
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created additional revenue stream by introducing a new way to package product
- Managed team of sales and support representatives, providing guidance, coaching and support.
Director, Prime Brokerage Sales
Citigroup Global Markets, Inc
01.2006 - 01.2008
- Exceeded sales goals by determining client needs, delivering solutions, and overcoming objections through consultative selling skills.
- Negotiated and closed profitable sales contracts with new and existing customers.
- Cross marketed a wide range of Citi's services increasing revenue for the company.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Director, Derivative Product Sales
Citigroup Global Markets Inc
03.2005 - 01.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Identified opportunities for new products and improvements to existing products to increase sales.
Vice President, Trading Technology Sales
Goldman Sachs
11.2000 - 03.2005
- Exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Collaborated with product development to address client specific needs.
Vice President, Trading Technology Sales
Spear, Leeds & Kellogg, L.P.
04.1999 - 11.2000
- Managed over 50 customer relationships, identifying customer needs and resolving issues to create trusted advisor relationships and act as a lead point of contact.
- Drove revenue growth by implementing effective marketing campaigns and sales strategies.
- Collaborated with compliance unit to resolve customer issues and maintain a high level of customer satisfaction.
- Managed a team of support staff, providing training and mentorship to promote productivity.
Director, Marketing
NeoVision Hypersystems
04.1998 - 04.1999
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential partners.
Director, Markets and Products
Standard And Poors
10.1996 - 04.1998
- Implemented sales and communication strategies for new product roll outs to the sales force.
- Measured performance of sales campaigns through specific KPI's.
- Developed partner sales programs for business partners to increase revenue.
Education
Bachelor of Arts - Business Administration And Management
Stockton University
Absecon, NJSkills
- Account Management
- Business Development
- Flexible and Adaptive Problem Solving
- Data Analysis
- Strategic Planning
- Revenue Growth
- Training and Mentoring
- Customer Service
- CRM Software
- Key Accounts Development
- Customer Advocacy
- Technical Support
Volunteer WeForum Sponsorship and Marketing
WeForum, Rumson NJ 2015- Present
Sponsorship and Marketing
Timeline
Business Development
Wavelength
09.2016 - 09.2017
Vice President of Sales and Support
Mantara
05.2009 - 05.2010
Director, Prime Brokerage Sales
Citigroup Global Markets, Inc
01.2006 - 01.2008
Director, Derivative Product Sales
Citigroup Global Markets Inc
03.2005 - 01.2006
Vice President, Trading Technology Sales
Goldman Sachs
11.2000 - 03.2005
Vice President, Trading Technology Sales
Spear, Leeds & Kellogg, L.P.
04.1999 - 11.2000
Director, Marketing
NeoVision Hypersystems
04.1998 - 04.1999
Director, Markets and Products
Standard And Poors
10.1996 - 04.1998
Bachelor of Arts - Business Administration And Management
Stockton University
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