Denise Hinojosa
Glendale,AZ
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Phlebotomist
Sonora Quest Laboratories
Phoenix, AZ
04.2024 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Processed and labeled specimens accurately for laboratory analysis.
- Maintained a clean and organized work environment in accordance with health regulations.
- Coordinated with healthcare professionals to schedule blood draw appointments efficiently.
- Assisted patients with questions and concerns to ensure a comfortable experience.
- Monitored inventory levels of supplies and reported shortages promptly.
- Adhered to strict infection control practices during all phlebotomy procedures.
- Documented patient information and sample details in electronic health records accurately.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Monitored inventory levels of supplies used in phlebotomy services.
Receptionist
U2 Barbershop
Glendale, A
01.2021 - 10.2023
- Managed front desk operations and greeted clients at U2 Barbershop.
- Scheduled appointments and coordinated with barbers to optimize service flow.
- Answered phone calls and responded to customer inquiries professionally.
- Processed payments and managed cash register transactions efficiently.
- Maintained cleanliness and organization of the reception area and waiting room.
- Handled customer complaints with patience, ensuring satisfaction during visits.
Cashier
Chipotle
Tempe, Arizona
05.2018 - 11.2020
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized workstations throughout shifts.
- Assisted in training new cashiers on procedures and systems.
- Managed cash register, ensuring proper cash handling practices.
- Promoted menu items and specials to enhance customer experience.
- Stocked shelves with merchandise when needed.
Education
CPT - Phlebotomy Program
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ 10.2023 - 02.2024
Academies At South Mountain
Phoenix, AZSkills
- Blood collection techniques
- Specimen processing
- Electronic health records
- Effective communication
Certification
- CPT
- BLS
- Fingerprint clearance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Phlebotomist
Sonora Quest Laboratories
04.2024 - Current
CPT - Phlebotomy Program
Maricopa Community Colleges, Gateway Community College
10.2023 - 02.2024
Receptionist
U2 Barbershop
01.2021 - 10.2023
Cashier
Chipotle
05.2018 - 11.2020
Academies At South Mountain