Denise Hottel
Tacoma,WA
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service Representative - Technical
Tacoma Public Utilities
- Customer Service Lead - Set up
- Train and develop new Customer Service Representatives on front line
- Excellent communication with internal and external customers
- Balance daily transaction with a high degree of accuracy
- Analyzing situations to develop a course of action
- Working knowledge of Microsoft products Word, Excel, and outlook.
Customer Service Representative-Technical
Tacoma Public Utilities
04.2006 - Current
- Providing excellent customer service and support for business customers
- Investigation and resolution on billing and technical issues
- Planning and organizing work to develop best course of action
- Create and provide complex financial reports through SAP and Tableau
- Specialist billing for large commercial customers.
Visa Specialist/eBranch Lead
America's Credit Union
12.2000 - 04.2006
- Train and Lead five call center representative's
- Resolve involved customer issues
- Project development and implementation on new Visa system
- Process and review daily reports for agents.
Accounting clerk
Sound Credit Union
07.1996 - 11.2000
- Provided accounting services for members and credit union staff
- General ledger entries and balancing on a daily basis
- Prepared fixed assets and depreciation schedules for senior management
- Programs utilized daily Microsoft Word, Excel, Fedline for ach transactions
- Problem solving and research.
Education
Certificate -
Clover Park Technical College
Lakewood, WA06.1985
Skills
- Exceptional analytical and decision making skills
- Effective written and verbal communication
- Organizing and Analyzing business needs
- Delegation skills and ability to give clear instructions quickly
- Ability to identify unique resolutions to complex problems
- Microsoft product skills - Excel, Word, and Outlook
- SAP customer service module
Timeline
Customer Service Representative-Technical
Tacoma Public Utilities
04.2006 - Current
Visa Specialist/eBranch Lead
America's Credit Union
12.2000 - 04.2006
Accounting clerk
Sound Credit Union
07.1996 - 11.2000
Customer Service Representative - Technical
Tacoma Public Utilities
Certificate -
Clover Park Technical College
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