DENISE HOWARD

• Independently cleaned and maintained the entire building each shift, ensuring a safe and sanitary environment
• Swept, mopped, vacuumed, dusted, removed trash, and sanitized restrooms and high-touch areas to meet hygiene standards
• Restocked cleaning supplies and promptly reported maintenance or safety issues to support facility operations
• Maintained cleanliness of facilities using industrial cleaning equipment and supplies.

Ability to type over 50 wpm.

Deliver courteous, timely, and professional support via inbound and outbound calls.

Troubleshoot and resolve customer issues, aiming for first-call resolution.

Use internal systems to research and retrieve customer information.

Collaborate with other departments to resolve complex inquiries.

Accurately document customer interactions and claims.

Follow scripts, policies, and procedures while applying your training and knowledge.

Handle sensitive information with confidentiality and care.

Escalate unresolved issues to the appropriate team or manager.

Stay current by attending training sessions and reviewing updated materials.

Meet all attendance and scheduling requirements.

• Managed cash register operations and ensured accurate processing of customer transactions.
• Managed customer service desk operations, ensuring efficient problem resolution and timely service requests.
• Ensured cleanliness and welcoming atmosphere in store during peak hours.
• Facilitated customer inquiries regarding product locations and return processes.