Denise Humphrey
Lenexa,Ks
Summary
Results-driven Business Development Manager at Office Depot, consistently surpassing sales targets by over 121%. Proficient in CRM management and solution selling, recognized for enhancing account management and delivering innovative solutions that fuel client growth. Demonstrates strong problem-solving skills and the ability to cultivate lasting business relationships through effective sales strategies.
Overview
30
30
years of professional experience
Work History
Business Development Manager
Office Depot
08.2017 - 03.2025
- Exceeded sales goals by more than 121% over five years, including 2018 - 2025.
- Executed efficient cold-calling strategies to identify and build new business opportunities.
- Conducted client meetings to showcase Office Depot's offerings to potential customers.
- Expanded customer base through diverse product and service offerings.
- Managed sales forecasts to ensure consistent quota achievements.
- Implemented account management strategies for sustained business partnerships.
- Developed and fostered client connections to capitalize on opportunities.
- Managed customer data with Office Depot’s CRM system and Salesforce.
- Conducted training programs for employees on advanced sales methods.
- Worked with Distract Managers, Store GM, Distibution Center, Sales Associates to ensure customer satisfaction and closing deals.
- Supervised client accounts comprising 10-150 employees.
- Led new account growth through prospecting and networking efforts.
- Organized and managed a highly effective Johnson County Business Networking group.
- Determined customer eligibility based on established guidelines.
- Oversaw sales process to identify potential opportunities.
Inside Sales (Temporary)
Digital Ally (via Robert Half)
Lenexa, KS
01.2017 - 06.2017
- Coordinated with sales and production teams to deliver tailored solutions for key customer accounts.
- Handled extensive order volumes, maintaining accuracy in both entry and product dispatch.
- Managed customer databases, ensuring data precision and up-to-date information.
- Responded to customer queries swiftly adhering to company guidelines.
Customer Service Manager & Sales (CSR III)
McKesson Medical (formerly Physician Sales and Service)
Lenexa, KS
03.2014 - 03.2016
- Supported top five sales representatives in managing customer base.
- Served as subject matter expert resolving customer, sales team, and warehouse staff issues.
- Led root cause analysis to identify issues and implement solutions.
- Implemented Lean/Six Sigma methodologies to increase operational efficiency.
- Established robust customer connections to deliver essential product details, savings opportunities, and enhanced benefits.
- Quoted product prices through formal bids and phone communication.
- Drafted proposals for capital equipment installation.
- Analyzed contracts to secure competitive advantages and boost profits.
- Generated purchase orders for specialty items, equipment deliveries, and drop shipments.
- Oversaw account creation while maintaining licensing and regulatory compliance.
- Managed backorder maintenance and expedited returns processing.
- Executed hiring procedures by facilitating job postings and handling employee documentation.
- Conducted training sessions on product knowledge leading to better staff performance.
- Established objectives and monitored advancements in quarterly evaluations.
- Coordinated with internal vendors for upkeep of office equipment.
Inside Sales Representative
McKesson Medical (formerly Physician Sales and Service)
Lenexa, KS
06.2010 - 03.2014
- Tracked market trends and competitor activities to refine sales strategies.
- Managed customer portfolio and executed strategies to acquire new clients.
- Established effective agreements for clients' sales and services.
- Collaborated with logistics teams to guarantee products were delivered on time.
- Delivered detailed information on products, pricing, and availability.
- Identified customer needs to recommend complementary products.
- Resolved customer complaints swiftly.
- Prepared and presented professional bids for customers.
Front Office Supervisor
McKesson Medical (formerly Physician Sales and Service)
Lenexa, KS
01.1995 - 01.2010
- Evaluated front desk operational necessities, encompassing staffing needs, supply orders, and maintenance requisitions.
- Executed hiring procedures by facilitating job postings and handling employee documentation.
- Conducted training sessions on product knowledge leading to better staff performance.
- Trained employees on the use of various computer systems, including JD Edwards 9.1, Oracle, Kronos, Red Prairie Warehouse Management System, CRM, and Microsoft Office applications.
- Compiled necessary data and created detailed reports for governmental agencies.
- Maintained compliance with health and safety regulations in the front office area.
- Assigned tasks to staff, establishing priorities and goals.
- Negotiated agreements with vendors for front office services.
- Assessed employee reviews regularly, offering feedback for skillset enhancement.
- Facilitated candidate interviews, posing relevant queries.
- Oversaw financial planning and budgeting for front office department.
- Facilitated collaboration among departments to improve operations.
Education
Associates of Arts - Foundation of Business Concentration
Phoenix University
Skills
- Sales forecasting
- Solution selling
- CRM management
- Account management
- Business networking
- Problem solving
Affiliations
- Local Coordinator for United Studies
- Hall of Fame Johnson County Football and Cheerleading Program
References
References available upon request.
Timeline
Business Development Manager
Office Depot
08.2017 - 03.2025
Inside Sales (Temporary)
Digital Ally (via Robert Half)
01.2017 - 06.2017
Customer Service Manager & Sales (CSR III)
McKesson Medical (formerly Physician Sales and Service)
03.2014 - 03.2016
Inside Sales Representative
McKesson Medical (formerly Physician Sales and Service)
06.2010 - 03.2014
Front Office Supervisor
McKesson Medical (formerly Physician Sales and Service)
01.1995 - 01.2010
Associates of Arts - Foundation of Business Concentration
Phoenix University
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