Denise H. Williams
Baltimore,MD
Summary
Critical Care/OB Technician focused on delivering exceptional patient care in Labor & Delivery settings. Awarded Technician of the Year for outstanding clinical performance and leadership in mentorship programs. Expertise in surgical procedures, fostering team collaboration, and enhancing employee engagement through active participation in the Retention Committee.
Overview
16
16
years of professional experience
Work History
Critical Care Technician / OB Technician
Sinai Hospital
Baltimore, MD
06.2019 - Current
- Provide compassionate, developmentally, culturally, and ethically appropriate care to patients and their families in a fast-paced Labor & Delivery environment.
- Function as the scrub technician for cesarean sections and other obstetrical surgical procedures while maintaining strict sterile technique.
- Assist physicians, nurses, and anesthesia providers during surgical procedures by anticipating team needs and maintaining an organized sterile field.
- Prepare operating rooms by ensuring surgical instruments, supplies, and equipment are sterile, available, and function properly.
- Safely position and transport patients while providing intraoperative support in accordance with hospital policies.
- Place peripheral IV catheters, assist with Foley catheter insertion and removal, assist with blood specimen collection, and transport specimens to the laboratory.
- Monitor inventory and proactively maintain adequate surgical supplies and equipment to ensure procedural readiness.
- Facilitated training sessions for newly hired OB Technicians to enhance their skills and knowledge in patient care., mentoring and training newly hired OB Technicians through hands-on instruction, guidance, and ongoing support to promote safe, efficient, and high-quality patient care.
- Collaborated with interdisciplinary team members to ensure delivery of safe, patient-centered care while upholding high standards of professionalism.
- Contributed to Retention Committee meetings to develop strategies for enhancing employee engagement and fostering positive unit culture. of the Retention Committee, collaborating with leadership and colleagues to improve employee engagement, staff retention, and unit culture.
- Received Technician of the Year Award for exemplary performance in clinical duties and commitment to patient care. (2025) for outstanding clinical performance, teamwork, leadership, and dedication to exceptional patient care.
Administrative Assistant
Sinai Hospital
Baltimore, MD
01.2018 - 01.2019
- Provided administrative support for physicians, nurses, and healthcare staff in a busy clinical environment.
- Coordinated communication among providers, patients, and outside healthcare facilities to facilitate effective patient care.
- Responded to patient inquiries and directed calls appropriately while maintaining HIPAA compliance.
- Prepared patient charts, ensuring complete and accurate documentation scanned into electronic medical records for seamless access.
- Ordered and maintained departmental supplies and consent forms to support efficient operations.
- Assisted with visitor management and patient identification to promote unit safety.
Birthplace Patient Registrar
Sinai Hospital
Baltimore, MD
01.2017 - 01.2018
- Registered mothers and newborns, ensuring accurate demographic and insurance information for seamless admissions.
- Educated patients on registration requirements and secured necessary consent documentation to facilitate timely processing.
- Delivered exceptional customer service to patients and families, enhancing their experience during the admission process.
- Maintained accurate delivery records, including birth time, date, and gender.
- Scheduled cesarean sections and anesthesia procedures using Cerner.
Environmental Service Aide
Sinai Hospital
Baltimore, MD
10.2014 - 01.2017
- Maintained patient rooms and clinical areas to uphold infection prevention standards, ensuring safety for all occupants.
- Executed terminal cleaning after patient discharge to prepare rooms for incoming patients.
- Collaborated with healthcare staff to maintain a safe, clean environment, enhancing comfort and well-being of patients and visitors.
- Received recognition for providing exceptional patient service in healthcare settings.
Office Assistant
Baltimore Urban Debate League
Baltimore, MD
04.2010 - 12.2013
- Managed front desk operations, answered multi-line phones, and greeted visitors.
- Delivered administrative support with Microsoft Office applications to streamline office processes.
- Coordinated event planning, tournament setup, and volunteer management to ensure successful events.
- Conducted research and prepared reports for staff members.
Education
Associate of Science - Nursing
Baltimore City Community College
Baltimore, MD01-2028
Certified Nursing Assistant (CNA) -
Health Focus Inc.
Baltimore, MDHigh School Diploma -
Forest Park High School
Baltimore, MDSkills
- Labor & Delivery Support
- Obstetrical Surgical Scrub
- Surgical Instrumentation
- IV Placement
- Phlebotomy support
- Patient Transport
- Infection control techniques
- Patient safety
- Cerner EMR
- Electronic Documentation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- HIPAA Compliance
- Critical
HONORS & RECOGNITION
Technician of the Year Award 2025, Recognized for excellence in patient care, clinical performance, teamwork, leadership, and commitment to supporting both patients and colleagues.
Timeline
Critical Care Technician / OB Technician
Sinai Hospital
06.2019 - Current
Administrative Assistant
Sinai Hospital
01.2018 - 01.2019
Birthplace Patient Registrar
Sinai Hospital
01.2017 - 01.2018
Environmental Service Aide
Sinai Hospital
10.2014 - 01.2017
Office Assistant
Baltimore Urban Debate League
04.2010 - 12.2013
Associate of Science - Nursing
Baltimore City Community College
Certified Nursing Assistant (CNA) -
Health Focus Inc.
High School Diploma -
Forest Park High School