Denise Jefferson
Westland,MI
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Call Center Intermediate Representative
University Of Michigan Health
07.2017 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Unit Clerk
Glacier Hills Care And Rehabilitation Center
09.2012 - 07.2017
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
Education
Associate of Arts - Business Administration And Management
Washtenaw Community College
4800 E Huron River Dr, Ann Arbor, MI 4810506.2015
Skills
- Account Management
- Product or Service] Expertise
- Customer Data Confidentiality
- Conflict Mediation Abilities
Timeline
Call Center Intermediate Representative
University Of Michigan Health
07.2017 - Current
Unit Clerk
Glacier Hills Care And Rehabilitation Center
09.2012 - 07.2017
Associate of Arts - Business Administration And Management
Washtenaw Community College
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