DENISE JENKINS
Houston,TX
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, prioritizing process optimization, and providing team support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Dicks Sports
11.2023 - 11.2024
- A shift leader is responsible for overseeing the daily operations of a team during their assigned shift, ensuring smooth workflow and efficient performance
- They supervise staff, assign tasks, and provide guidance or assistance as needed, ensuring that team members are meeting company standards and safety protocols
- The shift leader also handles customer inquiries or concerns, resolves conflicts, and maintains a positive work environment
- Additionally, they monitor inventory, manage scheduling, and may assist in training new employees
- They are typically the point of contact for communication between upper management and the team, ensuring that any issues or feedback are relayed promptly and effectively
- Overall, the shift leader plays a key role in maintaining productivity, quality service, and team cohesion during their shift
Receptionist
Ruby
01.2023 - 11.2023
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Uploaded files for team use on Google Suite and SharePoint.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel
Quality Rep
Frontdoor Remote
01.2020 - 12.2022
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Utilized quality control software to track and analyze product data.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
Beauty Advisor
Ulta Beauty
01.2019 - 12.2021
- Resolved the customers' complaints and offered retention offers, lowering service cancellations by about 5%
- Assisted an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction
- Experience effectively using CRM software and point-of-sale – POS systems
- Quickly developed extensive product knowledge through the application of self-study techniques
- Conducted daily sales reports with key metrics and goal and quota evaluation
- Collaborated with the sales team and drove an increase in sales by 35% compared to the previous fiscal year through consistent and frequent engagement with customers, suggestive selling, and product demonstration
- Replenishing products and supplies to ensure in-stock conditions at all times
- Met sales goals, supporting organizational health through consistent and reliable service.
Mail Processor
United States Postal Office
02.2019 - 01.2021
- Used computer systems to track packages and update client information.
- Processed and organized incoming mail for distribution to appropriate departments.
- Added accurate data entry into computer system to complete transactions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Customer Support Associate
Honey Baked Ham
03.2017 - 01.2019
- Experience operating manual and power pallet jacks
- Operate forklifts to move products within the warehouse
- Ensured that the store culture represented corporate values and gaining the achievement of Employee of the month 3 times throughout my employment
- Excellent teamwork skills and logistical problem-solving
- Well versed in cold food storage procedures and safe handling of perishables
- Demonstrated mastery of sales techniques by actively listening to customers' concerns and offering them products that address their needs, resulting in a 15% increase in monthly revenue
Education
Diploma -
North Little Rock High School
North Little Rock05.2019
Skills
- Staff education and training
- Quality inspections
- Cash handling
- Operations management
- OSHA regulations compliance
- POS system operation
- Insurance billing procedures
- Healthcare coding
- Payment collection and processing
- Appointment coordination
- HIPPA compliance
- Data entry
- Claims processing
Accomplishments
Certified Medical Assistant
- Achieve my certification by completing a certification medical administration assistant program with accuracy and efficiency.
Certification
Certified Medical Administrative Assistant, (integrated health solutions) 09/01/24
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Shift Leader
Dicks Sports
11.2023 - 11.2024
Receptionist
Ruby
01.2023 - 11.2023
Quality Rep
Frontdoor Remote
01.2020 - 12.2022
Mail Processor
United States Postal Office
02.2019 - 01.2021
Beauty Advisor
Ulta Beauty
01.2019 - 12.2021
Customer Support Associate
Honey Baked Ham
03.2017 - 01.2019
Certified Medical Administrative Assistant, (integrated health solutions) 09/01/24
Diploma -
North Little Rock High School
Similar Profiles
Andrew SmithAndrew Smith
Online Marketing Specialist at Dicks Sporting GoodsOnline Marketing Specialist at Dicks Sporting Goods
ALENA KRUTSINAALENA KRUTSINA
Assistant Store Manager at Dicks Sporing GoodsAssistant Store Manager at Dicks Sporing Goods
Molly CochranMolly Cochran
Sales Associate at Dicks Sporting GoodsSales Associate at Dicks Sporting Goods