Denise Johnson
Phoenix,AZ
Summary
Dedicated Surgical Technician and Medical Assistant with over 17 years of comprehensive experience supporting surgical procedures, managing medical inventories, and providing critical administrative oversight. Skilled in patient care coordination, laboratory management, training and onboarding staff, and maintaining strict compliance with healthcare standards. Proven ability to effectively manage responsibilities in fast-paced environments, known for reliability, professionalism, and compassionate patient interaction.
Overview
17
17
years of professional experience
Work History
Medical Assistant & Surgical Technician
Valley Primary Care Physician's
08.2008 - Current
- Provide direct surgical assistance and comprehensive back-office medical support to physicians across diverse medical procedures.
- Serve as primary on-call support, managing lab communications, patient queries, prescription monitoring, and physician assistance.
- Act as Vaccine Supply Manager for the past several years, responsible for procurement, purchasing, inventory management, and budgeting.
- Lead flu vaccine reservation processes, liaising effectively with pharmaceutical representatives to ensure timely and accurate delivery.
- Oversee office administration, including patient referrals, insurance verifications, admissions to hospice, end-of-life coordination, and death certificate processing.
- Responsible for hiring decisions, onboarding, and hands-on training of medical externs, mentoring them throughout clinical rotations.
- Perform ongoing quality measurements through HEDIS proficiency and audits to ensure compliance with healthcare regulations and best practices.
- Utilize Electronic Medical Records (EMR) to document patient information accurately and maintain confidentiality in accordance with HIPAA guidelines.
Education
Associate of Science - Nursing
Gateway Community College
Phoenix01-2004
Skills
- Surgical Assistance
- Medical Office Administration
- Inventory & Supply Chain Management
- Training & Staff Development
- EMR Systems & HEDIS proficiency
- Insurance Verification & Support
- Hospice & End-of-Life Coordination
- Budget Management
- Quality Control & Compliance
- Patient & Physician Liaison
Timeline
Medical Assistant & Surgical Technician
Valley Primary Care Physician's
08.2008 - Current
Associate of Science - Nursing
Gateway Community College
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