Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Kaili

Puyallup,WA

Summary

Enthusiastic and detail oriented individual that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills and knowledge. Offering customer service and cash handling experience and expertise for 10+ years. Confident team leader with training new company employees on policies and procedures for a successful business and positive clientele feedback. Team worker eager to contribute to team success through hard work, dedication and a positive attitude with motivation to learn, grow and ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

School Support Paraeducator

Puyallup School District
Puyallup, WA
02.2024 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Collaborated with teachers to help with classroom and workload management.
  • Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
  • Documented behaviors, implemented interventions, and treatment results.

Member Service Representative

TAPCO Credit Union
Puyallup, WA
07.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Patient Service Representative

Hawaii Pacific Health
Kapa'a, HI
12.2021 - 05.2022
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Facilitated communication between patients and various departments and staff.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.

Office Support Staff Member

Hawaii Sports And Balance Center
Kapa'a, HI
08.2021 - 12.2021
  • Provided clerical support, addressing routine and special requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Interacted with customers by phone, email or in-person to provide information.

Check-in Patient Care Administrative

Sound Family Medicine
Puyallup, WA
03.2021 - 06.2021
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collected and transported specimens to prepare for lab testing.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.

Pharmacy Assistant

Kirk's Pharmacy
Puyallup, WA
10.2020 - 02.2021
  • Processed incoming drug orders.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers and responded to questions in friendly and knowledgeable way.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff in preparing medications and filling orders.

Pharmacy Assistant

Northshore Pharmacy
Kilauea, HI
04.2019 - 07.2020
  • Processed incoming drug orders.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Merchandised over-the-counter goods and rotated stock.

Special Education Assistant Substitute

Department Of Education
Kapa'a, HI
09.2018 - 04.2019
  • Supported student learning objectives through personalized and small group assistance.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.

Retail Associate

Ross Dress For Less
Puyallup, WA
09.2016 - 12.2017
  • Assisted customers by answering questions and fulfilling requests.
  • Performed stocking and informed management of low inventory quickly.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Cage Cashier

Emerald Queen Hotel & Casino
Tacoma, WA
08.2005 - 03.2007
  • Verified individual amounts of loose coin and bundled paper money.
  • Issued gaming coins and tokens to customers for cash.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed check cashing for customers based on company policies.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

Certificate - Travel Industry

International Air And Hospitality Academy
Vancouver, WA
03.1996

General Studies -

Bethel High School
Spanaway, WA
06.1995

Skills

  • Computer Skills
  • Epic Systems
  • Cash Handling
  • Multi-tasking ability
  • Helpful and Service Oriented
  • Appointment Scheduling and Confirmation
  • Customer Support

Timeline

School Support Paraeducator

Puyallup School District
02.2024 - Current

Member Service Representative

TAPCO Credit Union
07.2022 - 06.2023

Patient Service Representative

Hawaii Pacific Health
12.2021 - 05.2022

Office Support Staff Member

Hawaii Sports And Balance Center
08.2021 - 12.2021

Check-in Patient Care Administrative

Sound Family Medicine
03.2021 - 06.2021

Pharmacy Assistant

Kirk's Pharmacy
10.2020 - 02.2021

Pharmacy Assistant

Northshore Pharmacy
04.2019 - 07.2020

Special Education Assistant Substitute

Department Of Education
09.2018 - 04.2019

Retail Associate

Ross Dress For Less
09.2016 - 12.2017

Cage Cashier

Emerald Queen Hotel & Casino
08.2005 - 03.2007

Certificate - Travel Industry

International Air And Hospitality Academy

General Studies -

Bethel High School
Denise Kaili