Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

DENISE KEATING

Las Vegas,Nevada

Summary

Over 30 Years in Customer Care from Retail to Food and Beverage. IT and remote customer service

Overview

42
42
years of professional experience

Work History

Rider Share Driver

Uber
01.2023 - Current
  • Delivered exceptional customer service by ensuring timely pickups and drop-offs.
  • Navigated efficiently using GPS technology to optimize routes and improve ride times.
  • Maintained high vehicle cleanliness standards, contributing to positive passenger experiences.
  • Managed cashless transactions seamlessly through Uber's payment system, enhancing user satisfaction.

Remote Call Center/Donor Outreach Coordinator

Vitalant
09.2020 - 07.2025
  • Consistently score in the top percentage of bookers in my team.
  • Responsible for achieving goals for recruiting current, lapsed and potential donors, and scheduling them to donate at a fixed site location. Responsible for recruiting donors for special needs requests, such as HLA matched platelets.
  • Maintains good attendance and punctuality per the compan attendance policy.
  • May be assigned to specialized calling projects, such as special reds, matched platelet requests, plasma, first time platelet donors, conversion and reminder calling.
  • To enhance the productivity of our donor centers, team members will utilize focus days as provided by their supervisor or manager to ensure that critical need days are filled appropriately with single, double, and triple platelet donors.
  • Using multi-tasking skills while supporting numerous blood centers within the Vitalant network , a FRC will use their innovative messaging to recruit, schedule appointments, and sustain our platelet donors though advanced eligibility and donor center/product knowledge.
  • Serves as an ambassador for the fixed site recruitment team, exhibiting a positive presence while cultivating a culture that encourages mentorship, teamwork, leadership, and innovation.


Office Clerk

US 2020 Census Bureau
03.2020 - 09.2020
  • Essential duties are conducting research, preparing efficient routes, calling designated households, conducting interviews with residents, and answering questions about the census.
  • Main job requirements are good communication and interpersonal skills, organization, recordkeeping, attention to details, accuracy, and a meticulous approach to work.

Data Entry Specialist

Charleston Communications
12.2006 - 03.2020
  • Edit, title, create, photograph, promote, write information for an online entertainment website for the state of Nevada with emphasis on the latest happenings for Las Vegas.
  • Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
  • Meet with city promoters while emphasizing in public relations and improvements on present and future promotions and activities, shows, restaurants, visitor as well as local community information.
  • Strong Customer Care Skills.

Esthetician / Nail Care / Massage Therapist

Sasha Skin Care
01.1995 - 12.2006
  • Applied learned skills that included, Pedicures, Manicures, Skin Care, Massage Therapy, Waxing, Make-up application, Selling products, explaining future upkeep. Strong Customer Skills involved.

Private Duty Nurse

Gallagher and Lebreque
09.1983 - 06.1995
  • Private Caregiver to a variety of Homebound clients which include some of the following services - Cooking, Cleaning, Private Nurse's Aide, Shopping, Errands, Driving Client to various medical appointments, administer medications, wound care, bathing clients, keeping client mobile, using nursing skills such as taking their temperature, pulse, respiratory, weight, following dietary needs. Strong Customer Care Skills as well as compassion.

Education

High School Diploma -

North Quincy High School
Quincy, Ma

Technical Training

Skills

  • Computer Operating skills, Windows 11
  • Software Skills, Word, Excel, Access, PowerPoint, Outlook
  • Browser Experience: Google, Google Chrome, Firefox, Internet Explorer Types 55 Wpm

Interests

Traveled throughout Europe, North America, Iceland, New Zealand and parts of Mexico Learned about many cultures and took language classes in German, Dutch, Latin, and Spanish I am an avid cook and love to try out various culinary styles Enjoy photography, art, history and learning new technology

Timeline

Rider Share Driver

Uber
01.2023 - Current

Remote Call Center/Donor Outreach Coordinator

Vitalant
09.2020 - 07.2025

Office Clerk

US 2020 Census Bureau
03.2020 - 09.2020

Data Entry Specialist

Charleston Communications
12.2006 - 03.2020

Esthetician / Nail Care / Massage Therapist

Sasha Skin Care
01.1995 - 12.2006

Private Duty Nurse

Gallagher and Lebreque
09.1983 - 06.1995

High School Diploma -

North Quincy High School

Technical Training

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DENISE KEATING