DENISE KENDRICK
Pharmacy Technician
Huntington,TX
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Technician
Brookshire Brothers Pharmacy
1807 W Frank Ave Lufkin TX
10.2022 - Current
- Set up and modified patient profiles to include current medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Collected co-payments or full payments from customers.
- Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Resolved third-party billing, computer system and customer service issues.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Counted and labeled prescriptions with correct item and quantity.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Retail Pharmacy Technician
Abeldt's Gaslight Pharmacy
200 Gaslight Blvd Lufkin Tx 75904
01.2001 - 10.2022
- Set up and modified patient profiles to include current medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
- Resolved third-party billing, computer system and customer service issues.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Streamlined daily workflow processes through effective communication with pharmacists and other staff members to ensure accurate prescription fulfillment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Paid attention to detail while completing assignments.
Education
Pharmacy Technician - Pharmacy Technology
US Navy Pharmacy Technician School
Portsmouth, VA09.1984
Skills
- Interpreting orders
- Creative Thinking
- Dosage Form Preparation
- Drug Inventory Management
- Manual and automated medication dispensing
- Wholesale Ordering
- Confidentiality and HIPAA
- Problem-solving skills
- Updating medication histories
- Labeling Accuracy
- Drug utilization review
- Secure storage of medications
- Processing payments
- Medication Dispensing
- Certified Pharmacy Technician (CPhT)
- Medication Storage and Labeling
- Data Entry
- Advanced math skills
- Drug Classification Knowledge
- Payment Processing
Certification
Certified Pharmacy Technician
Registered Pharmacy Technician
Timeline
Retail Pharmacy Technician
Brookshire Brothers Pharmacy
10.2022 - Current
Retail Pharmacy Technician
Abeldt's Gaslight Pharmacy
01.2001 - 10.2022
Pharmacy Technician - Pharmacy Technology
US Navy Pharmacy Technician School